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Tag Archives: measuring satisfaction
No Easy Answers to Excellence?
(a.k.a., Real Solutions vs. Point Solutions) There’s an old saying; …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged Customer Experience Management, customer satisfaction, customer service, differentiate on service quality, measure customer satisfaction, measuring satisfaction, no easy answers to excellence, real solutions vs. point solutions
Article: Cable Improved J.D. Power TV Scores — But the Competition Did, Too
http://www.multichannel.com/blog/BIT_RATE/23687-Cable_Improved_J_D_Power_TV_Scores_But_the_Competition_Did_Too.php Original article by Todd Spangler If you only glanced …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged Cable, customer satisfaction, J.D. Power, measuring satisfaction
Article: Completely Satisfied
This article describes the beneficial effects of having a continuous, …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged CE360, customer satisfaction, measuring satisfaction, proactive approach to customer care
Facts & Figures: 2008 UK Customer Care Survey
http://measuring-satisfaction.com/2009/03/27/facts-figures/ Here’s a nice summary of a recent Customer Care …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged CE360, Customer Care Survey, customer satisfaction, measuring satisfaction, OnProcess, proactive approach to customer care
