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Tag Archives: NPS
Temkin Group's Survey on Customer Experience
http://experiencematters.wordpress.com/2010/05/24/survey-shows-strong-customer-experience-ambitions/ Interesting initial window into the customer experience assessments companies …
Posted in Customer Care, Customer Experience Management, OnProcess
Tagged Customer Experience, NPS, survey, Temkin Group
Time to Appoint a Chief Customer Experience Officer?
Here’s a germane article on this timely topic. Of particular …
Posted in Customer Experience Management, OnProcess
Tagged CE, Chief Customer Experience Officer, Customer Care, Customer Experience, customer feedback, CXO, Elana Anderson, implementing customer feedback, NPS, Steve Kirstein, turning research into action
