Once again, Aberdeen Group’s Service Management practice, in partnership with OnProcess Technology, is conducting a research survey to highlight the key trends in the area of Service Parts Management. This research project will explore the challenges and necessary capabilities needed in service parts planning, forecasting, and delivery. Aberdeen Group’s Aly Pinder, Jr. is leading this effort, and [...]
Carolyn DeVasto Rejoins OnProcess Technology Medical Device Team
February 5, 2013 By Leave a Comment
We are happy to announce that Carolyn DeVasto has rejoined OnProcess Technology as Vice President of Business Development with responsibility for the Medical Device vertical. Most recently, she was Director of Customer and Channel Marketing at Covidien, where she developed objectives, strategies and demand generation activities for their top 72 strategic accounts. Carolyn will be [...]
Innovative Approaches in Consumer Electronics Returns Reduction
January 30, 2013 By 4 Comments
Using Data Analytics & Customer Feedback to Save OEMs & Retailers $Millions Product returns of consumer electronics have been, and continue to be, a costly component of doing business for both retailers and OEMs. With margins continually squeezed and high competitive pressures, the load of handling a return can be devastating to financial results. Further, [...]
Logistics Optimization for Service Orders
January 10, 2013 By 2 Comments
by Bhaskar Banerjee, Chief Solutioning Officer, OnProcess Technology, Inc. There are many cost components associated with service orders: cost of parts, cost of labor (technicians), cost of order administration cost of logistics (i.e. shipping the part). As service businesses try to become more efficient, its important to look at each of these cost elements and [...]
OnProcess Continues Its Commitment to Community
November 29, 2012 By 2 Comments
As one of its six “Core Values” or operating principles, OnProcess Technology, Inc. of Ashland, MA lists a commitment to “Community Through Teamwork”. The commitment states: Community Through Teamwork We work together to create a community that is respectful, diverse, challenging, and rewarding. We… recognize individual and team accomplishments listen to each other and value [...]
The Emerging Evolution of Customer Support
November 16, 2012 By Leave a Comment
Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology Customer support is fast moving from traditional telephone support to online support and what is being called “proactive monitoring” – i.e., find out potential issues with the device before the customer feels the pain. View the attached link to see how EMC is evolving its customer support. More [...]
