Using Pre-Service Triage to Reduce Truck Rolls
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology Undesired “truck rolls” is a major expense in the broadband/satellite TV industry. Truck rolls (or technician dispatch) occur when a customer service issue occurs and it cannot be resolved by customer care. The traditional approach to reduce truck rolls is to explore ways to make the customer [...]
Come See Us at Interlog 2012!
Of course we’ll be at next week’s Interlog 2012 in Dallas! If you’re planning to be there, make sure you come visit us and be there for our own VP of Solutions Engineering, Karen Kosh, as she holds forth in a panel discussion on Monday. We’ll be there to enlighten all about the virtues of [...]
Updated: OnProcess Technology Wins Ciena Innovation Award
ASHLAND, MA (May 6, 2012) OnProcess Technology, Inc. is proud to announce that we have been named “Service Innovation Supplier of the Year” by Ciena. Supplier Summit Awards May 06, 2012 Ciena Supplier Awards A highlight of this year’s Supplier Summit, which was held May 1-2 in Montreal, was the second annual Ciena Supplier Awards. The [...]
OnProcess Deploys Exclusive Supplier Enablement Services for Ariba
OnProcess Technology, Inc. has just launched a new service for customers of the Ariba® Business Commerce Network. The new Proactive Supplier Enablement Services offering has been designed to help clients fully realize the benefits of the Ariba Network by maximizing the participation of suppliers on the system. “With our well-known expertise in using proactive outreach [...]
OnProcess’ Own Lindsay Shields Runs Boston Marathon!
OnProcess’ own Lindsay Shields running past our Ashland, MA HQ during the Boston Marathon 2012! Lindsay is running in support of Terri DaSilva’s fight against Breast Cancer: www.gracefulwomanwarrior.org
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II – What’s achievable? Let’s consider what is realistic and achievable with an improved advanced exchange process. Based on our primary research, here are some findings. What’s important to the customer during advanced exchange? What outcomes are achievable by an OEM, supplier or service provider? Being [...]
Rising to the Challenge: OnProcess Outperforms Competition in Cable Asset Retrieval/Recovery
For much of our 13+ years of existence, OnProcess’ main competitive concern has been our clients’ current ways of doing business, rather than competitors in the traditional sense. As we’ve continued to succeed and thrive, however, we have increasingly been targeted for competition by players at the functional fringes of our unique value proposition, i.e., [...]
Participate in Aberdeen’s Service Management Research
Aberdeen Group’s Service Management team in partnership with OnProcess is conducting a research survey to analyze how Best-in-Class companies have been able to effectively blend their service parts inventory management, field delivery and logistics strategies to manage service costs while ensuring greater part fill rates and availability at the point of service. The research will look at how [...]
OPT Job Posting: Software Engineer
We are currently seeking a Software Engineer to join our growing Application Development team. The Software Engineer supports the design and development of the company’s core application. The Software Engineer translates user requirements into functional specifications and delivers products according to specifications and schedule. Bachelors Degree in computer science or related field preferred, 3-5 years [...]
