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Recent Posts
- Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
- OUTSOURCING – 3PL VERSUS 4PL
- An Ounce of Prevention…of Consumer Electronics Returns
- Updated: OnProcess Technology Wins Ciena Innovation Award
- Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
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Aberdeen Group Ashland Asset Recovery asset retrieval b2b Benchmarking Study Best Practices in Asset Retrieval broadband Bruce Temkin Cable CE360 Cisco Comcast Customer Care customer education Customer Experience Customer Experience Management customer experience research customer satisfaction customer service customer touchpoints Dan Gettens differentiation on service discounted rate Frank Eliason jobs measuring satisfaction NPS OnProcess OnProcess Technology outsourcing proactive approach to customer care reducing remorse returns remorse returns reverse logistics RL360 RLTS service supply chain service supply chain optimization social media SSCO Steve Blaz Steve Kirstein survey webinar
Tag Archives: OnProcess
Updated: OnProcess Technology Wins Ciena Innovation Award
OnProcess Technology, Inc. is proud to announce that we have …
Posted in Customer Care, Dispatch, Innovation, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization, Triage, Warranty Management
Tagged Ciena, OnProcess, Service Innovation Supplier of the Year, service supply chain optimization, SSCO
OnProcess Deploys Exclusive Supplier Enablement Services for Ariba
OnProcess Technology, Inc. has just launched a new service for …
Posted in OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization, Spend Management
Tagged Ariba, b2b, e-commerce, OnProcess, Spend Management, Supplier Enablement
OnProcess’ Own Lindsay Shields Runs Boston Marathon!
OnProcess’ own Lindsay Shields running past our Ashland, MA HQ …
Posted in OnProcess
Tagged Boston Marathon, Lindsay Shields, OnProcess
Implementing an Industrial-Strength Process for Managing Advanced-Exchange / Asset Retrieval
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II …
Posted in advanced exchange, Asset Recovery, Asset Retrieval, Asset Retrieval, OnProcess, Service Supply Chain Optimization
Tagged Advanced Exchange, asset retrieval, Dan Gettens, OnProcess
Rising to the Challenge: OnProcess Outperforms Competition in Cable Asset Retrieval/Recovery
For much of our 13+ years of existence, OnProcess’ main …
Posted in Asset Recovery, Asset Retrieval, Asset Retrieval, Broadband/Cable Industry, OnProcess
Tagged Asset Recovery, asset retrieval, B-to-B marketing, broadband, Cable, consumer premises equipment, CPE, differentiation, MSO, OnProcess, RL360
Participate in Aberdeen’s Service Management Research
Aberdeen Group’s Service Management team in partnership with OnProcess is …
Posted in Customer Understanding Research, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization
Tagged Aberdeen Group, OnProcess, research, survey
OPT Job Posting: Software Engineer
We are currently seeking a Software Engineer to join our …
Posted in OnProcess
Tagged Job, Job Posting, OnProcess, OnProcess Technology, Software Engineer
Reducing Remorse Returns
With the upcoming ‘tax-free’ weekend in Massachusetts, we thought it …
Posted in Customer Experience Management, OnProcess
Tagged OnProcess, OnProcess Technology, reducing remorse returns, remorse returns
OnProcess Technology Expands Footprint at Its Ashland Headquarters
Cites Continued Growth, Success for Client Companies BOSTON, MA – …
Posted in OnProcess
Tagged Ashland, OnProcess, press release
New LinkedIn Group for OnProcess Clients
We’ve just created the first OnProcess Technology® Clients and Users …
Posted in OnProcess
Tagged clients group, idea exchange, LinkedIn, OnProcess, users group
