A thought-provoking analysis of the emerging category of “4PLs”. For the original article, click here. –sk By THOMAS CRAIG, President LTD Management www.ltdmgmt.com Outsourcing is a viable option for companies. Businesses outsource for many and varied reasons-increase shareholder value, reduce costs, business transformation, improve operations, overcome lack of internal capabilities, keep up with competitors, gain [...]
Blog Post: The Verdict is Out: Americans Prefer American Call Center Agents
August 30, 2010 By Leave a Comment
http://riverstar.com/blog/id/3052/the-verdict-is-out-americans-prefer-american-call-center-agents (edited for punctuation –sk) Survey on Riverstar Customer Experience Blog My first article on this topic seemed to bring about a good number of discussions in various LinkedIn groups. So, I aggregated all of the comments across multiple LinkedIn group discussions, our web site and a few other sites where we post. There were [...]
When 1% Means Millions
June 29, 2009 By Leave a Comment
We’ve all been reading and thinking about how businesses react when the economy retracts as it has recently. Layoffs, cutbacks and retrenchment are the order of the day. Why? Because someone says “we have to cut expenses”; so someone else looks at a line list of expenses, and starts thinking about what they can cut [...]
