Using Data Analytics & Customer Feedback to Save OEMs & Retailers $Millions Product returns of consumer electronics have been, and continue to be, a costly component of doing business for both retailers and OEMs. With margins continually squeezed and high competitive pressures, the load of handling a return can be devastating to financial results. Further, [...]
An Ounce of Prevention…of Consumer Electronics Returns
May 11, 2012 By Leave a Comment
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology In the Consumer Electronics industry, particularly with complex devices such as modern appliances, PCs, cell phones, televisions and related boxes, the overall cost of returns can be as high as 6% of revenues. Yet, of those returns, only 5 – 10% are due to manufacturing defects. The [...]
Article: Keeping Consumer Electronics Simple
January 3, 2011 By Leave a Comment
From http://newsroom.cisco.com/dlls/2011/ts_010311b.html Keeping Consumer Electronics Simple January 3, 2011 By John Dodge First, there was Web 2.0. Now, there’s Consumer Electronics 2.0 (CE 2.0). As you can imagine, CE 2.0 aims to take consumer electronics to the next level in simplicity and functionality. More specifically, CE 2.0 strives to make devices “radically simpler to use, seamlessly interoperable, highly-connected [...]
Remorse Returns Repost
October 1, 2010 By Leave a Comment
We recently realized that, in our haste to multi-task, we posted a presentation about Remorse Returns without a valid link. That has since been corrected, and here’s the original post – albeit too late to be in context for the August “tax-free weekend” in Massachusetts. Nonetheless, for Retailers, Wireless providers, Broadband providers, or any business [...]
Reducing Remorse Returns
August 12, 2010 By Leave a Comment
With the upcoming ‘tax-free’ weekend in Massachusetts, we thought it might be timely to again share our five minute overview on the problem of Remorse Returns, along with some initial suggestions on how we can help you reduce them. We’ve been working with clients in Telecom, Wireless and other industries on this troublesome topic, with [...]
