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Tag Archives: reducing remorse returns
An Ounce of Prevention…of Consumer Electronics Returns
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology In the …
Posted in Complex Consumer Electronics, Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess, Remorse Returns Reduction, Service Supply Chain Optimization, Service Supply Chain Optimization, Triage, Warranty Management
Tagged Consumer Electronics, no trouble found, proactive approach to customer care, proactive customer education, reducing remorse returns, reducing returns
Article: Keeping Consumer Electronics Simple
From http://newsroom.cisco.com/dlls/2011/ts_010311b.html Keeping Consumer Electronics Simple January 3, 2011 By John …
Posted in Complex Consumer Electronics, Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess, Remorse Returns Reduction
Tagged Android, Apple, Audi, CE 2.0, CES, Cisco, complex consumer electronics, customer education, GE, iTunes, Media Lab, reducing remorse returns, remorse returns, usability, WalMart
Remorse Returns Repost
We recently realized that, in our haste to multi-task, we …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess
Tagged customer education, customer touchpoints, reducing remorse returns
Reducing Remorse Returns
With the upcoming ‘tax-free’ weekend in Massachusetts, we thought it …
Posted in Customer Experience Management, OnProcess
Tagged OnProcess, OnProcess Technology, reducing remorse returns, remorse returns
