For so many companies, a significant percentage of all part or product returns ends up in the category “No Trouble Found”, or NTF. NTF is specifically characterized by a product which fails (or appears to fail) in the field, but when it is returned to the OEM for testing, it does not fail. In other [...]
Better Understanding NTF: How to Reduce “No Trouble Found” Returns – Survey
August 16, 2012 By 6 Comments
Participate in Aberdeen’s Service Management Research
April 22, 2011 By Leave a Comment
Aberdeen Group’s Service Management team in partnership with OnProcess is conducting a research survey to analyze how Best-in-Class companies have been able to effectively blend their service parts inventory management, field delivery and logistics strategies to manage service costs while ensuring greater part fill rates and availability at the point of service. The research will look at how [...]
Study: Customers Will Pay Organization More For A Great Customer Experience
November 9, 2010 By 2 Comments
We’ve been saying this for some time to our prospects and clients — here’s some more research to support that position. –sk Link to original article Customers Will Pay Organization More For A Great Customer Experience Bozeman, Mont., 10/13/2010 According to the fifth annual Customer Experience Report, a Harris Interactive study sponsored by RightNow Technologies (NASDAQ: RNOW), [...]
