Apparently Albertson’s doesn’t think so. They’re removing their self-service checkout aisles. As the above-linked article states, “Our customers are our highest priority – and we want to provide them with a great experience from the time they park their car to when they leave,” Christine Wilcox, Albertsons LLC spokesperson told Progressive Grocer. “As we’ve changed [...]
Article: Why Your Customers Don't Want to Talk to You
August 10, 2010 By Leave a Comment
Fascinating article in the Harvard Business Review http://blogs.hbr.org/cs/2010/07/why_your_customers_dont_want_t.html 8:36 AM Wednesday July 28, 2010 by Matt Dixon and Lara Ponomareff Have you ever walked into an airport, seen that there is nobody in line at the check-in counter, but still made a bee-line for the self-service kiosk? Better yet, have you everwaited in line for [...]
