We are happy to announce that Carolyn DeVasto has rejoined OnProcess Technology as Vice President of Business Development with responsibility for the Medical Device vertical. Most recently, she was Director of Customer and Channel Marketing at Covidien, where she developed objectives, strategies and demand generation activities for their top 72 strategic accounts. Carolyn will be [...]
Carolyn DeVasto Rejoins OnProcess Technology Medical Device Team
February 5, 2013 By Leave a Comment
White Paper – Service Supply Chain Optimization: Why Only a Comprehensive, Integrated Approach Will Do
June 15, 2012 By 2 Comments
OnProcess Technology has published a new White Paper on the topic of Service Supply Chain Optimization. As more companies struggle to find margin in increasingly commoditized markets, the idea of differentiating on service quality, instead of on price or features, becomes very attractive. By excelling in service delivery, companies which might otherwise only make an [...]
Come See Us at Interlog 2012!
June 8, 2012 By 1 Comment
Of course we’ll be at next week’s Interlog 2012 in Dallas! If you’re planning to be there, make sure you come visit us and be there for our own VP of Solutions Engineering, Karen Kosh, as she holds forth in a panel discussion on Monday. We’ll be there to enlighten all about the virtues of [...]
Updated: OnProcess Technology Wins Ciena Innovation Award
May 4, 2012 By Leave a Comment
ASHLAND, MA (May 6, 2012) OnProcess Technology, Inc. is proud to announce that we have been named “Service Innovation Supplier of the Year” by Ciena. Supplier Summit Awards May 06, 2012 Ciena Supplier Awards A highlight of this year’s Supplier Summit, which was held May 1-2 in Montreal, was the second annual Ciena Supplier Awards. The [...]
Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
May 1, 2012 By Leave a Comment
By Dan Gettens, Chief Research Officer, OnProcess Technology For some companies, optimizing the Service Supply Chain is becoming more important. This is not surprising. The Service Supply Chain is wide in scope — the people, processes and technology for servicing the end customer after the sale. Components may include customer care, technicians, systems, knowledge-bases, parts inventory, carriers, [...]
Levers of Service Supply Chain Optimization – Inbound Triage
March 26, 2012 By Leave a Comment
By Bhaskar Banerjee The three big cost buckets for a service business are: cost of labor/technicians cost of parts cost of back-office (call center, tech support etc.) The most effective way to resolve a customer problem is by successfully troubleshooting it remotely (by the tech support team). A part or a tech or both may [...]
Medical Device Vertical Growing
August 22, 2011 By Leave a Comment
OnProcess is seeing significant growth in the Medical Device vertical. Medical device companies are realizing the cost savings associated with OnProcess’ service supply chain optimization solution sets. An industry that has always kept customer communication an internal function understands the value a third party organization can bring to the table at the customer level, as [...]
OnProcess & Steve Blaz: Service Supply Chain Optimization White Paper
March 1, 2011 By Leave a Comment
As a Reverse Logistics professional, you know the challenges involved in running a successful service parts operation. And while getting high returns rates and velocities on your service parts are critical goals, you know that there is so much more on your plate – so many operations, vendors, data points, reports – all of which [...]
Discount on Reverse Logistics Trade Show, Las Vegas Feb 7-9
January 5, 2011 By 2 Comments
OnProcess in 2011 will again be attending, sponsoring and exhibiting at the upcoming Reverse Logistics Trade Show in Las Vegas from February 7th through the 9th. Of particular note, we will be rolling out our new, broader positioning on comprehensive Service Supply Chain Optimization, about which you will definitely want to learn more. In addition, we [...]