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Recent Posts
- Discounted Registration for RL Amsterdam Show, June 19 – 21, 2012 – Please Join Us
- OUTSOURCING – 3PL VERSUS 4PL
- An Ounce of Prevention…of Consumer Electronics Returns
- Updated: OnProcess Technology Wins Ciena Innovation Award
- Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
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Aberdeen Group Ashland Asset Recovery asset retrieval b2b Benchmarking Study Best Practices in Asset Retrieval broadband Bruce Temkin Cable CE360 Cisco Comcast Customer Care customer education Customer Experience Customer Experience Management customer experience research customer satisfaction customer service customer touchpoints Dan Gettens differentiation on service discounted rate Frank Eliason jobs measuring satisfaction NPS OnProcess OnProcess Technology outsourcing proactive approach to customer care reducing remorse returns remorse returns reverse logistics RL360 RLTS service supply chain service supply chain optimization social media SSCO Steve Blaz Steve Kirstein survey webinar
Tag Archives: service supply chain optimization
Updated: OnProcess Technology Wins Ciena Innovation Award
OnProcess Technology, Inc. is proud to announce that we have …
Posted in Customer Care, Dispatch, Innovation, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization, Triage, Warranty Management
Tagged Ciena, OnProcess, Service Innovation Supplier of the Year, service supply chain optimization, SSCO
Stuck at Good? One Factor Stands Out in Driving Service Supply Chain Optimization
By Dan Gettens, Chief Research Officer, OnProcess Technology For some …
Posted in Broadband/Cable Industry, Customer Care, Customer Experience Management, Medical Devices, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization, Warranty Management, Wireless Industry
Tagged broadband, Cable, Customer Care, Dan Gettens, Improving customer service, medical devices, Networking, OnProcess Technology, retail operations, service supply chain optimization, Storage Technology, Stuck at Good, Wireless
Levers of Service Supply Chain Optimization – Inbound Triage
By Bhaskar Banerjee The three big cost buckets for a …
Posted in Dispatch, OnProcess, Service Supply Chain Optimization, Service Supply Chain Optimization, Triage, Warranty Management
Tagged Aberdeen Group, Bhaskar Banerjee, Field Service 2012, parts dispatch, service call triage, service supply chain optimization, SSCO, technician dispatch, Triage 360
Medical Device Vertical Growing
OnProcess is seeing significant growth in the Medical Device vertical. …
Posted in Asset Recovery, Asset Retrieval, Asset Retrieval, OnProcess, RMA administration, RMA management, Service Supply Chain Optimization, Service Supply Chain Optimization
Tagged Carolyn DeVasto, field service inventory management, medical device companies, reduce capex, RL360, RMA processing, service supply chain optimization
OnProcess & Steve Blaz: Service Supply Chain Optimization White Paper
As a Reverse Logistics professional, you know the challenges involved …
Posted in Asset Retrieval, Asset Retrieval, OnProcess, RMA administration, RMA management, Service Supply Chain Optimization, Service Supply Chain Optimization
Tagged Cisco, Juniper, OnProcess Technology, service supply chain optimization, Steve Blaz, White Paper
Discount on Reverse Logistics Trade Show, Las Vegas Feb 7-9
OnProcess in 2011 will again be attending, sponsoring and exhibiting …
Posted in advanced exchange, Asset Recovery, Asset Retrieval, OnProcess, RMA administration, RMA management, Service Supply Chain Optimization
Tagged discounted rate, OnProcess Technology, RLTS 2011, RLTS Las Vegas, service supply chain optimization, Steve Blaz, white paper on Service Supply Chain
