Cisco Introduces Customer Collaboration Software to Help Businesses Track and Respond to Social Media Interactions.
Cisco Introduces Customer Collaboration Software to Help Businesses Track and Respond to Social Media Interactions
http://www.philly.com/inquirer/breaking/business_breaking/20100728_Twitter_guy_leaving_Comcast.html Article from Philadelphia Enquirer. Goodbye, Comcast Twitter guy. Frank Eliason, the social media apostle who responded to tens of thousands of online Comcast Corp. customer complaints over the last two years, is leaving the cable company for a new challenge – helping banking giant Citigroup navigate the Internet to connect with banking customers. Eliason’s [...]
http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ Here is a great little interview with Comcast’s Frank Eliason, who has become the ‘face’ in front of Comcast’s very forward-looking approach to the use of social media to improve the Customer Experience. Here are a couple of the most interesting quotes: ‘The ROI conversation cracks me up, as I hear it all the [...]