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Tag Archives: social media
Cisco Introduces Customer Collaboration Software to Help Businesses Track and Respond to Social Media Interactions
Cisco Introduces Customer Collaboration Software to Help Businesses Track and …
Posted in Customer Care, Customer Experience Management
Tagged Cisco, Customer Care, social media
Article: Comcast "Twitter Guy" leaving
http://www.philly.com/inquirer/breaking/business_breaking/20100728_Twitter_guy_leaving_Comcast.html Article from Philadelphia Enquirer. Goodbye, Comcast Twitter guy. Frank …
Posted in Customer Care, Customer Experience Management
Tagged Comcast, Customer Experience, customer service, Frank Eliason, social media, Twitter
Master Interviews: Frank Eliason ComcastCares
http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ Here is a great little interview with Comcast’s Frank …
Posted in Customer Care, Customer Experience Management, Customer Understanding Research
Tagged Comcast, comcastcares, Esteban Kolsky, Frank Eliason, social media
