by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology OnProcess recently organized a panel discussion on Service Supply Chain Optimization (SSCO) as part of a full-day Client Event in San Jose, CA. The panel members were distinguished service leaders from major technology companies. The scope of the discussion was based on challenges the technology companies are [...]
Options to Help Offset the Medical Device Tax
March 27, 2013 By 1 Comment
by Carolyn DeVasto, VP, Medical Devices, & Steven Kirstein, Director of Marketing, OnProcess Technology, Inc. In a recent article about the Medical Device Tax published in the Boston Business Journal, Tom Sommer, president of MassMEDIC, remarks “Some (device companies) will pass it on to hospitals with a line at the bottom of the bill highlighting how much [...]
Carolyn DeVasto Rejoins OnProcess Technology Medical Device Team
February 5, 2013 By Leave a Comment
We are happy to announce that Carolyn DeVasto has rejoined OnProcess Technology as Vice President of Business Development with responsibility for the Medical Device vertical. Most recently, she was Director of Customer and Channel Marketing at Covidien, where she developed objectives, strategies and demand generation activities for their top 72 strategic accounts. Carolyn will be [...]
White Paper – Service Supply Chain Optimization: Why Only a Comprehensive, Integrated Approach Will Do
June 15, 2012 By 2 Comments
OnProcess Technology has published a new White Paper on the topic of Service Supply Chain Optimization. As more companies struggle to find margin in increasingly commoditized markets, the idea of differentiating on service quality, instead of on price or features, becomes very attractive. By excelling in service delivery, companies which might otherwise only make an [...]
Supporting the Tidal Wave of New Technology Product Rollouts
June 4, 2012 By 3 Comments
by Bhaskar Banerjee & Steve Kirstein, OnProcess Technology, Inc. The higher bandwidth and higher speed that are now available to Cable/Broadband and Telecom companies is allowing them to create many interesting products for what is quickly becoming a “connected” or “smart” home. While home security and monitoring are initial offerings in this context, the [...]
Updated: OnProcess Technology Wins Ciena Innovation Award
May 4, 2012 By Leave a Comment
ASHLAND, MA (May 6, 2012) OnProcess Technology, Inc. is proud to announce that we have been named “Service Innovation Supplier of the Year” by Ciena. Supplier Summit Awards May 06, 2012 Ciena Supplier Awards A highlight of this year’s Supplier Summit, which was held May 1-2 in Montreal, was the second annual Ciena Supplier Awards. The [...]
Levers of Service Supply Chain Optimization – Inbound Triage
March 26, 2012 By Leave a Comment
By Bhaskar Banerjee The three big cost buckets for a service business are: cost of labor/technicians cost of parts cost of back-office (call center, tech support etc.) The most effective way to resolve a customer problem is by successfully troubleshooting it remotely (by the tech support team). A part or a tech or both may [...]
Attending Field Service 2012? Get a Discounted Rate on Us!
March 12, 2012 By Leave a Comment
http://www.wbresearch.com/fieldserviceusa/home.aspx OnProcess Technology will be one of the sponsors and exhibitors at this year’s Field Service event in Las Vegas, April 16-19. If you’re considering attending, we’re glad to make it a little easier – just enter our hosting code, 107236XV90, when prompted in the registration process and you’ll receive a 25% discount on the applicable [...]
