by Dan Gettens, Chief Research Officer, OnProcess Technology, Inc. [Our Chief Research Officer, Dan Gettens, has written another in his ongoing “What Gets Measured” series of blog posts. The first one was extremely popular and had high pass-along value, as was the second, so we suspect you will find this one to be as well. –sk] In the race [...]
What Gets Measured: “OnResults” and “OnProcess” in Service Supply Chain Optimization
June 11, 2012 By 1 Comment
“What Gets Measured”: Control Group Methodology
March 31, 2011 By Leave a Comment
Why OnProcess Uses Control Groups Editor’s Introduction: Our sales team is frequently asked why we adhere to a rigorous application of control group methodology in gauging the performance of our various programs in both Asset Retrieval and Customer Experience. The questions tend to fall into a few main categories: What’s a control group? If your [...]
What Gets Measured…Lessons from Reverse Logistics
October 20, 2010 By 2 Comments
How do you measure success in reverse logistics / product returns? For example, the advanced exchange of computers and PCs under warranty. Returns of cable boxes. Returns of PDAs. Returns of medical devices. Returns that account for 1/2% to 5% of sales, or more for some product lines. Consider the following scenario: Sales for a [...]
