We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail electronics space. We published a White Paper outlining the problem and our solution which has been very well received to date. At our recent Client [...]
Using Advanced Data Analytics to Drive Breakthrough Business Outcomes
May 1, 2013 By Leave a Comment
Better Understanding NTF: How to Reduce “No Trouble Found” Returns – Survey
August 16, 2012 By 6 Comments
For so many companies, a significant percentage of all part or product returns ends up in the category “No Trouble Found”, or NTF. NTF is specifically characterized by a product which fails (or appears to fail) in the field, but when it is returned to the OEM for testing, it does not fail. In other [...]
White Paper – Service Supply Chain Optimization: Why Only a Comprehensive, Integrated Approach Will Do
June 15, 2012 By 2 Comments
OnProcess Technology has published a new White Paper on the topic of Service Supply Chain Optimization. As more companies struggle to find margin in increasingly commoditized markets, the idea of differentiating on service quality, instead of on price or features, becomes very attractive. By excelling in service delivery, companies which might otherwise only make an [...]
Save the Date – Thursday March 22
February 23, 2012 By Leave a Comment
If you’re involved in the service supply chain world, you’ll want to save the date: Thursday March 22. At 2 PM Eastern time, OnProcess Technology will host an exclusive, informative Webinar and discussion by one of the industry’s leading experts in service supply chain optimization. Following the event, all attendees will receive a copy of [...]
OnProcess & Steve Blaz: Service Supply Chain Optimization White Paper
March 1, 2011 By Leave a Comment
As a Reverse Logistics professional, you know the challenges involved in running a successful service parts operation. And while getting high returns rates and velocities on your service parts are critical goals, you know that there is so much more on your plate – so many operations, vendors, data points, reports – all of which [...]
