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Promotions can be a great way to add RGUs to existing subscribers as well as to entice new subscriptions. But when those low promotional prices end, your subscriber is at risk.
In addition, subscribers facing changed financial circumstances can request downgrades solely as a result of their reduced income. It's critical to act sensitively to secure the subscriber relationship as well as to ensure the timely return of expensive assets when needed.
By proactive management and planning, you can cushion the blow of sudden higher rates and subscriber requests for downgraded equipment and programs - whether due to voluntary or unforeseen circumstances. In addition, secure your expensive and often scarce CPE assets more completely and more quickly for redeployment in the field.
Through our comprehensive process management methodology and asset retrieval processes and services, OnProcess can help you: