Cable & Broadband Services
Downgrade & Bundle Roll-off Management
Maintain Customer Satisfaction through Promotional Rate Changes
Keep control over downgraded equipment swaps and/or returns
Promotions can be a great way to add RGUs to existing subscribers as well as to entice new subscriptions. But when those low promotional prices end, your subscriber is at risk.
In addition, subscribers facing changed financial circumstances can request downgrades solely as a result of their reduced income. It's critical to act sensitively to secure the subscriber relationship as well as to ensure the timely return of expensive assets when needed.
By proactive management and planning, you can cushion the blow of sudden higher rates and subscriber requests for downgraded equipment and programs - whether due to voluntary or unforeseen circumstances. In addition, secure your expensive and often scarce CPE assets more completely and more quickly for redeployment in the field.
RL360™ Downgrade Management
CE360™ Bundle Rolloff Management
Benefits
Through our comprehensive process management methodology and asset retrieval processes and services, OnProcess can help you:
- Reduce Capital Expenditures from downgraded equipment not coming back for repurposing
- Educate customers on choices, options, pros and cons of service switching and dropping
- Recover more expensive CPE more quickly
- Identify potential customer issues earlier in the returns cycle, before they become major problems
