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Broadband Services

OnProcess^® Integrated Retention Services for Business

Take a Comprehensive Approach to Retention of New Business Class Activations

See Your Most Vulnerable Business Class Customers Through The Period Of Highest Risk

It's well known that the first 30 to 90 days of a new business activation is the most critical period. Do everything right, and you retain the customer and create a valuable revenue stream. Make a slip-up (or several), and it's far more likely you'll lose a valuable opportunity, and incur significant operating costs in the process.

With an integrated, holistic approach, OnProcess Technology's CE360™ Integrated Retention Services for Broadband can help minimize the risks, proactively identify and address problems, and give you unprecedented visibility into the customer's experience and preferences - enabling increased retention and creating valuable barriers to exit.

OnProcess Technology CE360™ Integrated Retention Services for Broadband combines elements of our CE360™ Post-Installation Management and CE360™ Post-Service Management programs to give your new commercial customers an unprecedented level of support and attention during the critical early days of a new installation.

OnProcess will proactively reach out to your customers after an installation and again if there is a service event within 30 days of installation. In addition, OnProcess will track all service events subsequent. If there are two service events within 30 days of each other, we will proactively reach out again, regardless of the time elapsed since the original installation.

Benefits

With OnProcess Technology's CE360™ Integrated Retention Services for Broadband, our dedicated, focused process management methodology and proactive outreach services can help you:

• Differentiate from competitors based on service quality
• Gain visibility into the customer experience
• Identify potential customer issues earlier in the lifecycle, before they become major problems
• Educate customers on products and services, increasing usage and satisfaction
• Maintain revenue streams
• Reduce service calls, truck rolls and early terminations