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It's well known that the first 30 to 90 days of a new business activation is the most critical period. Do everything right, and you retain the customer and create a valuable revenue stream. Make a slip-up (or several), and it's far more likely you'll lose a valuable opportunity, and incur significant operating costs in the process.
With an integrated, holistic approach, OnProcess Technology's CE360™ Integrated Retention Services for Broadband can help minimize the risks, proactively identify and address problems, and give you unprecedented visibility into the customer's experience and preferences - enabling increased retention and creating valuable barriers to exit.
OnProcess Technology CE360™ Integrated Retention Services for Broadband combines elements of our CE360™ Post-Installation Management and CE360™ Post-Service Management programs to give your new commercial customers an unprecedented level of support and attention during the critical early days of a new installation.
OnProcess will proactively reach out to your customers after an installation and again if there is a service event within 30 days of installation. In addition, OnProcess will track all service events subsequent. If there are two service events within 30 days of each other, we will proactively reach out again, regardless of the time elapsed since the original installation.
With OnProcess Technology's CE360™ Integrated Retention Services for Broadband, our dedicated, focused process management methodology and proactive outreach services can help you: