Our Company
"As more OEM’s narrow their focus on core products they need a solid partner like OnProcess to take over their aftermarket product and customer service functions with no dip in the customer experience. OnProcess is well positioned in this “sweet spot” as evidenced by their growing list of clients."
-Dr. Bruce C. Arntzen, Executive Director, MIT Supply Chain Management Program, MIT Center for Transportation & Logistics
Stay in touch via periodic email
Careers
Career opportunities at our Ashland and Fall River, Massachusetts / USA facilities
OnProcess Technology is an exciting, fast-paced, client-focused organization. Our people have diverse backgrounds, skill sets and career goals -- all of which combine to provide our global, industry-leading clients with the best services available anywhere.
If you're considering joining our team, great! Have a look at our Mission, Vision and Core Values -- as they provide the guidance that everyone in the company uses in our day-to-day decision making. Then, take a look at some of the frequently-asked questions below -- our own team members have given their answers, which may interest you.
(Just Take Me To The Current Job Listings)
What's It Like Working At OnProcess?
One of the questions we get asked the most is around the experience of working at OnProcess.
If you enjoy working with people in an actively innovative environment and have a strong interest in your career growth, then chances are we have a position for you! OnProcess is a dynamic, nimble, growth-oriented company. Our people need to have a wide variety of skill sets to support the business requirements of our global, industry-leading clientele.
Want to know what it's like at OnProcess on a day-to-day basis? Hear it directly from several of our team members!
Are There Growth Opportunities At OnProcess?
At OnProcess, you will have contact with virtually every level of the organization - which can't be said of a lot of companies our size. We seek out energetic, creative people and encourage new solutions, ideas and approaches.
As a result, most of our more senior positions are filled from within the company - which means careers at OnProcess have ample opportunity for growth.
See and hear our own people describe their experiences and observations regarding growth at OnProcess.
Advice to Job Seekers At OnProcess
OnProcess Technology is a place where you won't just sit at a desk all day. It's a high-energy, fast-paced environment where you are not just a number -- your contribution is actively encouraged and you will be noticed and called upon. Our people are analytical and passionate about their work on behalf of our clients, who are generally global leaders in their industries.
We asked some of our team members the following question:
"If you could say just one thing to a prospective candidate at OnProcess Technology, what would it be?"
See and hear their responses.
Current Job Postings
To support this continuous growth, we are currently seeking individuals to serve in the following positions:
Ashland, MA
Finance
Delivery Services
Solutioning
Product Development/Market Research
Human Resources/Training
Information Systems
Sales
Fall River, MA
Jobs in Asia
Vice President of Delivery Services
We are currently seeking an experienced, knowledgeable individual to serve as a Vice President of Delivery Services. The Vice President of Delivery Services is responsible for the strategic development, growth, quality and profitability of the Business Line. He/She provides leadership, develops strategic plans, and executes an overall Business Line strategy. The Vice President, Delivery Services is considered an expert in the Technology or Healthcare Aftermarket Services industry and applies this knowledge to OnProcess business development as well as day-to-day service delivery. The Vice President, Delivery Services cultivates key relationships in the industry; maintaining and growing existing client relationships, supporting business development and fostering new relationships. He/ She establishes program standards, expectations, and procedures that meet internal and external goals and performance objectives.
The appropriate candidate will possess:
- 10-15 years experience as a Senior Manager or Director within the Technology or Medical/Healthcare industry
- Experience with After Market Services and/or Supply Chain Management
- Bachelor’s Degree in appropriate field, Master’s Degree preferred
- Demonstrated success building and managing profitable teams with an understanding of cost savings initiatives and a strong financial acumen
- Strong attention to detail with proven project management experience
- Business Planning and Budgetary skills
- Excellent presentation skills including written, verbal and interpersonal communication
- Flexibility with the ability to travel up to 10%
If your skill level is commensurate with the requirements of this position, please email hrcareers@onprocess.com.
Associate Manager, Delivery Services
We are currently seeking a recent college grad to join our growing Delivery Services team as an Associate Manager, Delivery Services. The Associate Manager, Delivery Services will oversee the operation of a defined account/program within one of our business units. He/She will act as a key point person for all decisions, resolutions, and maintenance of program operations. The Associate Manager, Delivery Services serves as the main communication liaison with the client and will interact with multiple internal groups on the client’s behalf. He/She will oversee database and application maintenance and be in charge of creating and delivering daily, weekly, or monthly reporting and analytics to the client.
The successful candidate will possess: Bachelor’s degree in appropriate field, solid analytical, problem solving and multi-tasking abilities, self-starter with the initiative and the ability to see projects through to completion, proven experience utilizing MS Access and MS Excel, proven leadership skills, excellent written, verbal and public communication skills.
If your skill level is commensurate with the requirements of this position, please email hrcareers@onprocess.com.
Manager, Delivery Services
We are currently seeking a Manager, Delivery Services in our Medical/Healthcare vertical within our Ashland,MA Contact Center. The Manager, Delivery Services oversees the day-to-day operation of assigned programs, and acts as the central point of accountability, to the client. He/she serves as the point person for decisions, resolutions and maintenance of program operations. In addition, he/she manages a team of Supervisors and Logistics Service Representatives. The Manager, Delivery Services is responsible for analyzing data and creating reports that meet both client and operational needs.
The successful candidate will possess a Bachelor’s Degree in an appropriate field and/or 3-5 years demonstrated Contact Center management. Experience in healthcare industry required; fundamental understanding of medical terminology a plus, demonstrated analytical, problem solving and multi-tasking abilities, proficiency with Microsoft Office Suite with intermediary understanding of MS Excel and/or MS Access, proven coaching, mentoring and team building skills, experience managing projects, excellent written, verbal, and interpersonal communication skills.
If your skill level is commensurate with the requirements of this position, please email hrcareers@onprocess.com.
Market Research Analyst
The Market Research Analyst leads the report production process for Market Research and the Product Development team. He/she oversees the analysis and development of reports for OnProcess clients helping them to achieve measurable, predictable, sustainable, and cost-effective improvements in their customers’ use of their products and services. Additionally, the Market Research Analyst develops reproducible standards and templates that aid other Analysts in their collection, and analysis of client data.
The ideal candidate for this role will have 3-5 years experience in an Analyst role, Advanced Degree in statistics, market research, operations research, economics or finance; or MBA. Knowledge of SPSS or Mini-Tab, goal oriented, team player, strong business thinking skills and logic, strong analytical abilities, excellent written, verbal and interpersonal communication skills.
If your skill level is commensurate with the requirements of this position, please email hrcareers@onprocess.com.
Delivery Services Manager, Triage
We are currently seeking a Manager, Delivery Services in our Cable/Wireless verticals within our Fall River, MA Contact Center. The Manager, Delivery Services oversees the day-to-day operation of assigned programs, and acts as the central point of accountability, to the client. He/she serves as the point person for decisions, resolutions and maintenance of program operations. In addition, he/she manages a team of Supervisors and Logistics Service Representatives.
The Manager, Delivery Services is responsible for analyzing data and creating reports that meet both client and operational needs. The successful candidate will possess a Bachelor’s Degree and/or 3-5 years demonstrated Contact Center management. Experience in an Inbound Contact Center required; previous experience in Triage, including Dispatch, Troubleshooting and Repair a plus, demonstrated analytical, problem solving and multi-tasking abilities, proficiency with Microsoft Office Suite with intermediary understanding of MS Excel and/or MS Access, proven coaching, mentoring and team building skills, experience managing projects, excellent written, verbal and interpersonal communication skills. Previous experience managing a 24 hour by 7 day operation a plus; the ability to work a flexible schedule required.
If your skill level is commensurate with the requirements of this position, please email hrcareers@onprocess.com.
