Careers
Career opportunities at our Ashland and Fall River, Massachusetts / USA facilities
OnProcess Technology is an exciting, fast-paced, client-focused organization. Our people have diverse backgrounds, skill sets and career goals -- all of which combine to provide our global, industry-leading clients with the best services available anywhere.
If you're considering joining our team, great! Have a look at our Mission, Vision and Core Values -- as they provide the guidance that everyone in the company uses in our day-to-day decision making. Then, take a look at some of the frequently-asked questions below -- our own team members have given their answers, which may interest you.
(Just Take Me To The Current Job Listings)
What's It Like Working At OnProcess?
One of the questions we get asked the most is around the experience of working at OnProcess.
If you enjoy working with people in an actively innovative environment and have a strong interest in your career growth, then chances are we have a position for you! OnProcess is a dynamic, nimble, growth-oriented company. Our people need to have a wide variety of skill sets to support the business requirements of our global, industry-leading clientele.
Want to know what it's like at OnProcess on a day-to-day basis? Hear it directly from several of our team members!
Are There Growth Opportunities At OnProcess?
At OnProcess, you will have contact with virtually every level of the organization - which can't be said of a lot of companies our size. We seek out energetic, creative people and encourage new solutions, ideas and approaches.
As a result, most of our more senior positions are filled from within the company - which means careers at OnProcess have ample opportunity for growth.
See and hear our own people describe their experiences and observations regarding growth at OnProcess.
Advice to Job Seekers At OnProcess
OnProcess Technology is a place where you won't just sit at a desk all day. It's a high-energy, fast-paced environment where you are not just a number -- your contribution is actively encouraged and you will be noticed and called upon. Our people are analytical and passionate about their work on behalf of our clients, who are generally global leaders in their industries.
We asked some of our team members the following question:
"If you could say just one thing to a prospective candidate at OnProcess Technology, what would it be?"
See and hear their responses.
Current Job Postings
To support this continuous growth, we are currently seeking individuals to serve in the following positions:
Ashland, MA
Administration & Finance
Delivery Services
Solutioning
Product Development/Market Research
Human Resources/Training
Information Systems
Sales
Fall River, MA
Jobs in Asia
Business Analyst (Data Operations Specialist)
We are currently seeking a Business Analyst to join our Information Systems team in Ashland.
The Business Analyst is actively responsible for data operations and team lead of business analysts. They will work closely with the operations and development teams to ensure the successful creation and maintenance of enterprise software products. They are responsible for the Data Operations function; ensuring the execution and auditing of all data import and export routines for our clients. He/She is accountable for setting the direction for business requirements, process documentation, and requirements management, and ensuring all their associates are trained and consistently following the methodologies defined. Ensures the quality of software releases and statement of work (SOW) service level requirements are met or exceeded.
Performance Responsibilities:
- Team Lead of Business Analysts
- Oversee all Data Operations activities
- Manage analysts responsibilities on client program implementations and change requests
- Maintain and enhance the implementation and change request process for Information Systems
- Work closely with the Software Development Manager to ensure technical deliverable - timelines are met
- Prioritize new and escalated requests among existing implementations, projects and requests
Qualifications:
- Bachelor's Degree in Computer Science, Information Systems or related field or equivalent work experience
- Must have 2-5 years of technical experience in business analysis, requirements definition, business architecture and process modeling
- SQL DB(SQL Server), MS Access, MS Excel or other reporting tools
- Must have relevant experience developing business solutions for mission critical projects using a business architecture and process modeling approach, joint application development (JAD) sessions and rapid prototyping to define new concepts to improve products and services
- Experience leading and mentoring highly skilled business analyst professionals
- Background in creating product road maps and presenting to senior management and customers for approval
- Proven ability to budget, organize and manage large teams made up of associates and contractors
- Must be able to set priorities and multi-task between many simultaneous strategic projects and day-to-day maintenance related activities.
If you meet the requirements listed above, please apply via email: hrcareers@onprocess.com
Senior Manager, Client Delivery Services
We are currently seeking a Sr. Manager, Client Delivery Services to join our Delivery Services team in Ashland.
The selected Senior Manager will be primarily responsible for maintaining and expanding existing and new client relationships. The Senior Manager will provide day to day support to existing and new clients by providing data analytics, reporting and continuous process improvement.
Performance Responsibilities:
- Serve as the primary point of contact for client contacts
- Take a proactive role in learning about clients’ industry, business needs and company culture, identifying new business opportunities and providing a high level of service
- Apply advanced problem solving skills
- Responsible for data analytics and presenting reports to clients
- Manages report development
- Responsible for preparing and presenting regular business reviews to clients
- Monitors programs to ensure client satisfaction
- Responsible for process mapping and improving existing processes
- Determining and implementing best practice across program industry as appropriate
- Assists with creating business rules, testing and implementing new programs through detailed data analytics and troubleshooting
Qualifications:
- 5-8 years’ experience in client facing account management/client services role
- Bachelor’s degree in appropriate field Supply Chain, Operations Management, Operations Research, Business, Finance or Marketing. Advanced degree preferred
- Experience in Supply Chain and/or Services Management strongly preferred in one or more of the following functional disciplines: service parts planning, procurement/purchasing, transportation management, order receipt, dispatch and order management, warehouse management, inventory management, import/export process management/controls
- Solid Analytical, problem solving and multi-tasking abilities
- Superior written, verbal and interpersonal communication skills
- Advanced user of Microsoft Excel, Word and PowerPoint
- Proficient in Microsoft Access
- Available to travel up to 5% of the time
- Experience in driving the outputs required by other departments to meet objectives, influence without authority
- Effective in Process mapping
- Able to Identify Risk and create actions to improve
- Keen on understanding departmental objectives and relating them back to the over corporate objectives
- Lean Six Sigma experience
- Service supply chain experience
The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.
Physical Requirements:
- Must be able to move intermittently throughout the work day.
- Must possess sight/hearing/speech senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
- Must be fluent in English.
If you meet the requirements listed above, please apply via email: hrcareers@onprocess.com
Manager, Client Delivery
We are currently seeking a Manager, Client Delivery to join our Team in Ashland.
The selected Manager will be primarily responsible for maintaining and expanding existing and new client relationships. The Manager will provide day to day support to existing and new clients by providing data analytics, reporting and continuous process improvement.
Performance Responsibilities:
- Serve as the primary point of contact for client contacts
- Take a proactive role in learning about clients’ industry, business needs and company culture, identifying new business opportunities and providing a high level of service
- Apply advanced problem solving skills
- Responsible for data analytics and presenting reports to clients
- Manages report development
- Responsible for preparing and presenting regular business reviews to clients
- Monitors programs to ensure client satisfaction
- Responsible for process mapping and improving existing processes
- Determining and implementing best practice across program industry as appropriate
- Assists with creating business rules, testing and implementing new programs through detailed data analytics and troubleshooting
Qualifications:
- 3-5 years’ experience in client facing account management/client services role
- Bachelor’s degree in appropriate field Supply Chain, Operations Management, Operations Research, Business, Finance or Marketing. Advanced degree preferred
- Experience in Supply Chain and/or Services Management strongly preferred in one or more of the following functional disciplines: service parts planning, procurement/purchasing, transportation management, order receipt, dispatch and order management, warehouse management, inventory management, import/export process management/controls
- Solid analytical, problem solving and multi-tasking abilities
- Superior written, verbal and interpersonal communication skills
- Advanced user of Microsoft Excel, Word and PowerPoint
- Proficient in Microsoft Access
- Available to travel up to 5% of the time
- Experience in driving the outputs required by other departments to meet objectives, influence without authority
- Effective in process mapping
- Able to identify risk and create actions to improve
- Keen on understanding departmental objectives and relating them back to the over corporate objectives
- Lean Six Sigma experience
- Service supply chain experience
The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.
Physical Requirements:
- Must be able to move intermittently throughout the work day.
- Must possess sight/hearing/speech senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
- Must be fluent in English
If you meet the requirements listed above, please apply via email: hrcareers@onprocess.com
Delivery Services Manager, Broadband
We are currently seeking a Delivery Services Manager in our Ashland, MA Broadband Contact Center.
This person will oversee the day-to-day operation of assigned programs and act as the central point of accountability, to the client. Serving as the point person for decisions, resolutions and maintenance of program operations, the Delivery Services Manager is responsible for analyzing data and creating reports that meet both client and operational needs.
Qualifications:
- Bachelor’s Degree in appropriate field and/or 3-5 years demonstrated
- Contact Center and client relationship management experience.
- Demonstrated analytical, problem solving and multi-tasking abilities.
- Proficiency with Microsoft Office Suite with intermediary understanding of MS Excel and/or MS Access,
- Experience managing projects, excellent written, verbal, and interpersonal communication skills.
If you meet the requirements listed above, please apply via email: hrcareers@onprocess.com
