Products

"You weren't the cheapest solution, but our team agreed unanimously that you offered the best value"

Computer

End of Life / End of Term

Enable Higher Customer Satisfaction While Lowering Costs

Drive Incremental Revenues Through Warranty Renewals and Upgrades

Do you have complete visibility and control of your scheduled (or unscheduled) end-of-life equipment scenarios?

  • Leased or rented equipment 
  • Equipment recalls
  • Planned Obsolescence/Replacement/Upgrade
  • Warranty Coverage

A proactive outreach program from OnProcess Technology can ensure that you're not only ready to deal with these scenarios, but that you have optimized every variable and maximized your profit potential.

A successful End-of-Life program can differentiate your offering from competitors' based on service, not pricing. In addition, it can help you drive new and/or incremental revenue from warranty renewals and upgrades.

OnProcess helps clients manage the entire Advanced Exchange process, including proactive communication with the customer to confirm that they received the new product and resolution of customer problems in sending back the old product.

By successfully implementing an Advanced Exchange warranty program, the customer experience is significantly enhanced; reinforcing loyalty and retention and providing the opportunity for a warranty renewal and upgrade at an optimal moment in the customer relationship.

Benefits

Through our proactive outreach methodology and asset retrieval processes and services, OnProcess can help you:

  • Get 100% visibility into your end-of-life / end-of-term inbound and outbound parts
  • Differentiate from competitors based on service quality
  • Drive warranty renewal and upgrade revenues
  • Recover more service parts inventory
  • Increase speed of returns
  • Proactively Identify potential customer issues earlier in the cycle, before they become major problems