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Computer

CE360™ Post-Install Management & Remedy Services

Gain Unprecedented Visibility Into the Customer Installation Experience

Identify and Rectify Customer Experience Issues Earlier - Enable Continuous Learning & Improvement

Drive continuous improvement in technician-performed installation experiences with OnProcess Technology's CE360™ Post-Install Management services. Leverage technician visits with customer education on key product features and functions, improving satisfaction and realized revenue.

OnProcess provides end-to-end managed services for Post-Installation – without your having to re-engineer your processes or retrain your service technicians. Our efforts will have a quick and positive impact on your customer understanding, experience and your financial outcomes.

Benefits

Through our focused management methodology and proactive processes and services, OnProcess can help you:

  • Decrease customer frustration with unresolved installation issues
  • Increase awareness of product features and functionality
  • Decrease disruptions in your service revenue due to unsuccessful installations
  • Minimize customer calls to your customer care center while reducing customer churn
  • Increase speed of returns
  • Gain visibility into customer concerns about installations
  • Troubleshoot and immediately resolve customer problems