200 Homer Avenue |
Industries Served
- Computer/PC Manufacturers/Printers and OEMs
- Wireless Phone Providers/Handheld/PDA Manufacturers and OEMs
- Cable/Satellite TV Providers
- Telecommunications Equipment Manufacturers and OEMs
- Medical/Healthcare Equipment Manufacturers and OEMs
- Testing Instrumentation and Semiconductor Equipment Manufacturers and OEMs
Computer/PC Manufacturers and OEMs
Case Study - Advanced Exchange
A Fortune 100 Computer Company is shipping 5,360 components per month to meet repair demands on a specific device. The customer return rate on the defective part was 82%. The part value is $575.00.
The OnProcess retrieval program improved their overall recovery rate by more than 14% (from 82% to 96%) and over 6 months, an additional 4,641 parts were retrieved, resulting in a direct savings of $2.6 million (annualized $5.3mm).
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Handheld/PDA Manufacturers and OEMs
Wireless Phone Providers
Case Study – Advanced Exchange, End of Life Product Returns
A wireless phone company was getting 80% return rate. OnProcess took control of the company’s non-return recovery program. The company is now getting a 97% return rate.
During the whole process, OnProcess provided so much visibility that the number of the customers being charged the non-return rate has decreased from 11% to 3%. A direct result was an increase in revenue for the company and improved overall customer satisfaction.
CLICK HERE to calculate your potential ROI
Cable/Satellite TV Providers
Case Study - End of Life Product Returns
A cable company had 4600 backlogged cable boxes in the southern California area. The company challenged OnProcess to get 10%-15% of that equipment back.
OnProcess ended up getting 30%-40% of the equipment back.
Inventory Returns : $415,000
Charged Cable Co. $17,000
Return on Investment (ROI) =$398,000
OnProcess Technology ended up saving the cable company $1 million that year.
OnProcess has since replicated that storyline in about 20 different markets: reducing truck rolls, reducing inbound phone calls, retaining customers, and most importantly, in the end saving its customers money.
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Telecommunications Equipment Manufacturers and OEMs
Case Study – End of Life Product Returns
A small telecommunications company discovered that it had $1.3 million in backlogged inventory.
The company did not have the internal capabilities to track the inventory, so they hired OnProcess to recover it.
Within 3 months, OnProcess recovered nearly 96% of it, and has been able to put the old inventory back into the field.
This is a classic small-business scenario. Let OnProcess help you learn from this scenario, it could save you millions of dollars a year.
CLICK HERE to calculate your potential ROI
Medical/Healthcare Equipment Manufacturers and OEMs
Case Study - End of Life Product Returns, Self-Installations
A medical equipment company was experiencing a recovery rate of less than 70% on its medical devices, and the average days-to-return was beyond 75. OnProcess implemented a process, which yielded a recovery rate of above 90% and improved the velocity of the return to 35 days, resulting in savings of $550,000/month.
OnProcess also implemented a phone-based self-install process, which helped reduce the number of home visits required to train and install the device. The self-install process now represents more than 30% of all installs, at a cost much lower than on-site visits.
By the end of 2006, 90% of its installations are expected to be handled by the OnProcess self-installation process. Currently, the resulting savings exceed $200,000/month.
Total monthly savings = $750,000 ($550,000+$200,000).
CLICK HERE to calculate your potential ROI
Testing Instrumentation Manufacturers and OEMs
Semiconductor Equipment Manufacturers and OEMs
Case Study –Advanced Exchange, End of Life Product Returns
OnProcess has a client with customers in Taiwan. OnProcess manages the companies field engineers asset recovery program, which looks something like this:
- Product goes from field engineer
- Product goes to in country consolidation (Taiwan)
- Product goes to in region consolidation (Singapore)
- Product goes to repair
- Product goes back into inventory
The client was losing visibility of all of its program capabilities and also dealing with International Trade Agreements along the way.
OnProcess now completely manages the clients global asset recovery program, resulting in a significant decrease in their days sales outstanding (DSO).
CLICK HERE to calculate your potential ROI
