Infrastructure Technology
RL360™ Asset Retrieval Management Services
Enable Higher Customer Satisfaction While Lowering Costs
Drive Incremental Revenues Through Warranty Renewals and Upgrades
A successful Asset Retrieval process, including an Advanced Exchange warranty program, can not only drive Best-in-Class performance in your reverse logistics value chain, it can differentiate your offering from competitors' based on service, not pricing. In addition, it can help you drive new and/or incremental revenue from warranty renewals and upgrades.
OnProcess helps clients manage the entire Advanced Exchange process, including proactive communication with the customer to confirm that they received the new product and resolution of customer problems in sending back the old product.
By successfully implementing an Advanced Exchange warranty program, the customer experience is significantly enhanced; reinforcing loyalty and retention and providing the opportunity for a warranty renewal and upgrade at an optimal moment in the customer relationship.
Benefits
Through our advanced exchange management methodology and asset retrieval processes and services, OnProcess can help you:
- Reduce Capital Expenditures
- Differentiate from competitors based on service quality
- Drive warranty renewal and upgrade revenues
- Recover more service parts inventory
- Increase speed of returns
- Identify potential customer issues earlier in the returns cycle, before they become major problems
- Gain visibility to as close to 100% as possible of inbound and outbound parts in the returns cycle
