Infrastructure Technology
True-Ups (Contract Maintenance) & Warranty Entitlement
Ensure Contract Compliance - Eliminate Waste & Fraud
Drive Incremental Revenues Through Warranty Renewals and Upgrades
Ensure your parts and services are in alignment and compliant with contract terms with OnProcess Technology Contract Maintenance and True Up services.
Ensure that all remittances tie back to actual returns, and that service levels are being met.
In managing fraud, companies are faced with lack of visibility. OnProcess personnel have the advantage of seeing several sources and data in one snapshot for a company, so it is easier to spot fraudulent behavior (Example: same request for a new product going to similar addresses (Apt. B, Suite B, #B, or using Street then St.)). OnProcess has also alerted companies of internal fraud, which resulted in employee arrests.
Warranty Entitlement
Through our proactive outreach methodology and data management expertise, OnProcess can help you:
- Proactively educate customers on the benefit of warranty renewal, leading to increased services revenue
- Drive warranty renewal and upgrade revenues
- Track warranty abuse and detect warranty fraud
- Implement an end-to-end RL solution that reduces costs, increases visibility and enhances customer satisfaction
Benefits
As a result of our deep subject matter expertise, data management and diverse proactive outreach techniques, OnProcess can help you:
- Reduce Capital Expenditures on unnecessary replacement goods
- Drive warranty renewal and upgrade revenues
- Recover more service parts inventory & speed of returns
- Reduce waste & fraud
- Minimize operating costs and maximize efficiency throughout the service supply chain
