Medical Devices
Medical devices are mission-critical - and so your customer support must be as well. Cost pressures are being felt across the industry - with ACA, the Medical Device Tax and an increasing competitive marketplace where service quality plays an increasingly critical role. With OnProcess Technology expertise and services, you can transform your service supply chain from a black-box "cost" to a revenue generating, customer-focused value add - while optimizing your operation to eliminate gaps, omissions and avoidable problems, and improving financial outcomes.
OnProcess collaborates with you to develop a lean, efficient and customer-focused post-sale service operation through our unique combination of People, Process & Technology. With improved visibility into your entire service supply chain, you'll be better prepared to deal with warranty upgrades & replacements, end-of-life scenarios and unforeseen supply chain issues including recalls, FCAs and regulatory changes. You'll be able to improve performance against SLAs, and enable a completely stable, efficient and scalable service operation - no matter if you're an early-stage growing company with few products or a massive global enterprise with thousands of SKUs.
Do More With Less
OnProcess Technology proactive services for Medical Device companies enable you to eliminate gaps, improve processes, increase visibility and grow your bottom line.
Service Offerings Include:
- Warranty Entitlement
- Tech Support and Initial Triage
- RMA/Order Management
- Escalation Management
- Parts and Labor Dispatch
- Field Service and Channel Management
- Asset Retrieval/Inventory Management (loaner recovery)
- Comprehensive Reporting and Visibility
- Customer Satisfaction in the service process
- COV Surveys and Analytics
- Recall and Regulatory Compliance Management
