Medical Devices
RL360™ Asset Retrieval/Advanced Exchange Management
Enable Higher Customer Satisfaction While Lowering Costs
Drive Incremental Revenues Through End-of-Life Lease Renewals and Upgrades
A successful Advanced Exchange warranty program can differentiate your offering from competitors' based on service, not pricing. In addition, it can help you drive new and/or incremental revenue from end-of-life lease renewals and upgrades.
OnProcess helps clients manage the entire Advanced Exchange process, including proactive communication with the customer to confirm that they received the new product and resolution of customer problems in sending back the old product.
By successfully implementing an Advanced Exchange program, the customer experience is significantly enhanced; reinforcing loyalty and retention and providing the opportunity for a renewal and upgrade at an optimal moment in the customer relationship.
Benefits
Through our advanced exchange management methodology and asset retrieval processes and services, OnProcess can help you:
- Reduce Capital Expenditures
- Differentiate from competitors based on service quality
- Drive incremental renewal and upgrade revenues
- Recover more service parts inventory
- Increase speed of returns
- Identify potential customer issues earlier in the returns cycle, before they become major problems
- Gain visibility to as close to 100% as possible of inbound and outbound parts in the returns cycle
