Medical Devices

Recalls & Regulatory Compliance Management

Clients engage OnProcess to help them respond quickly and efficiently to product alerts and recalls.

As part of our RL360 service offering, OnProcess provides an end-to-end solution to your product alert and recall requirements. We provide:

Up-front planning to allow more rapid implementation
Validation of eligible products for each customer
Confirmation that the customer received the interim, replacement product
Proactive customer communication, education and problem-resolution
Management of returns for recalled products
Coordination of a phone-based survey to help you ensure due diligence and compliance with your Company’s practices

Through our comprehensive advanced exchange management methodology and asset retrieval processes and services, OnProcess can help you:

Respond more quickly and efficiently to your customer needs during product alerts and recalls
Build a process for product recalls that is scalable, auditable and compliant with your Company practices
Proactively educate customers on the recall process
Gain early visibility into customer questions related to product recalls -- before they become major issues
Objectively monitor changes in customer satisfaction and loyalty through out the recall cycle
Monitor returns results, including the rate of returns and velocity of returns