Medical Devices

RMA/Order Management

Take an End-to-End Approach - Optimize Your Entire RMA/Order Process

Eliminate Gaps in your Service Supply Chain - Ensure Maximum Customer Satisfaction

By partnering with OnProcess Technology, more and more of the world's service supply leaders are optimizing their entire service supply chains - and by doing so, maximizing customer satisfaction and minimizing costs.

OnProcess can manage the entire process from the original order/RMA, throughout its entire lifecycle, through to closure; tying each part back to the original RMA for closed-loop disposition and complete visibility & reporting. 

Competent Doesn't Necessarily Mean Optimized

Even if your current service supply chain is working, that doesn't mean that it's optimized. Are you utilizing your high-cost, high-tech support resources to deal with non-technical administrative support functions? Typically, approximately 80% of activities in the service supply chain could be either automated or accomplished with non-technical support staff. Could your tech support benefit from Service Supply Chain Optimization? A needs analysis could uncover how much could be saved, improved or automated.

Taking Care of Business

Through our comprehensive, focused combination of process methodology, data management expertise, proactive outreach services, and deep data analysis and reporting, OnProcess can help you with all aspects of the service supply chain, including:

  • Dispatch
  • Multiple Vendor Management
  • Warranty Entitlement
  • International Transit/Receiving/Regulations
  • Asset Retrieval
  • Field Tech and Channel Management
  • Sales Inventory Management
  • Order Closure and Reconciliation

Benefits

As a result, you'll:

  • Reduce Capital Expenditures
  • Differentiate from competitors based on service quality
  • Drive warranty renewal and upgrade revenues
  • Recover more service parts inventory
  • Increase speed of returns
  • Identify potential customer issues earlier in the returns cycle, before they become major problems
  • Gain visibility to as close to 100% as possible of inbound and outbound parts in the returns cycle