Medical Devices
Self-Install / Customer-Install Management
Enable Higher Customer Satisfaction While Lowering Operating Costs
Bring operating costs down while improving customer satisfaction by enabling and optimizing customer self-installation.
Nowadays, customers are less able to organize and/or accommodate a field technician visit in their busy schedules. By enabling a well-managed program of self-installation including proactive communications, fulfillment and management, you get the win/win of higher customer satisfaction and significantly reduced operating costs related to installation. In addition, you increase time to revenue.
OnProcess helps ensure your customers have a successful and trouble-free self-installation.
Benefits
Through our self-installation management methodology and services, OnProcess can help you:
- Reduce the cost of each installation
- Fewer technician trips
- Fewer cancellations & reschedules
- Fewer inbound service calls
- Deflection of installation-related calls
- Accommodate customer schedules and preferences
- Start generating revenue more quickly
- Identify and rectify installation issues earlier in the process
- Differentiate from competitors based on service quality
- Gain visibility into recurring installation issues for continuous improvement
