Medical Devices
Loaner/Demo & Warranty Management Services
Gain Visibility and Control of Your Diverse Sales & Service Inventories
Turn Service into a Revenue Source and Competitive Differentiator
OnProcess helps clients plan and manage inventory through the entire cycle of sales demos, loaners and customer product evaluation. Our rich reporting alerts you to potential trouble in the returns pipeline, enabling action sooner.
OnProcess:
- Monitors the levels of sales demo inventory
- Resolves customer questions and educates customers on the process for returning demonstration products
- Increases recovery rates and returns velocity for demo products
- Objectively captures customer comments on the status and results of their product evaluation
Our comprehensive approach to the service supply chain enables you to quickly find all inventories, return all missing parts and, where appropriate, repair and return them to the field.
Benefits
Through our advanced exchange management methodology and asset retrieval processes and services, OnProcess can help you:
- Reduce Capital Expenditures
- Turn Service Into a Revenue Source
- Differentiate Through Service Excellence
- Recover more service parts inventory
- Increase speed of returns
- Gain visibility to as close to 100% as possible of inbound and outbound parts in the returns cycle
Warranty Extension Services
Drive Incremental Revenues Through Warranty Renewals and Upgrades
Leverage Customer Satisfaction After a Successful Service Event
Drive new and/or incremental revenue from warranty renewals and upgrades with OnProcess Technology's proactive Warranty Extension Services.
Whether combined with a successful CE360™ Post-Service interaction or on a stand alone basis, OnProcess helps clients manage the entire Warranty Extension process, including proactive communication with the customer to check current warranty status and offer the opportunity to upgrade or extend your valuable service.
By successfully implementing a warranty extension program either after a successful service event or in anticipation of warranty expiration, the customer experience is significantly enhanced; reinforcing loyalty and retention and providing the opportunity for a warranty renewal and upgrade at an optimal moment in the customer relationship.
Benefits
Through our advanced exchange management methodology and asset retrieval processes and services, OnProcess can help you:
- Differentiate from competitors based on service quality
- Drive warranty renewal and upgrade revenues
- Extend average customer lifetime values
