Ultimately, isn’t every business relationship about the people involved?
OnProcess Technology has grown organically since its inception thanks to the tireless efforts of its employees, who are all focused on the needs of our clients. Getting that kind of performance from a rapidly growing company doesn’t just happen – it’s the result of solid, skilled leadership combined with a clear mission, vision and set of core values by which everyone guides their efforts.
Meet the management team at OnProcess Technology:
Chief Executive Officer
Ed Barry, CEO of OnProcess Technology, provides overall direction of the company and its development strategy. Ed founded OnProcess with an unprecedented approach — outsourced reverse logistics and customer experience management programs, based on advanced methods and technologies, that can be applied to meet the unique performance goals of clients across industries. Prior to founding OnProcess Technology, Ed spent more than 20 years in the software industry specializing in enterprise and automation software for large-scale manufacturing and distribution programs.
Executive Vice President, Business Development
Bill joined OnProcess Technology in November of 1999, bringing with him 20 years of experience in Sales and Marketing for large multi-national corporations.
At OnProcess, he has developed client relationships in a broad base of industries, enabling OnProcess to develop a wide range of solutions-based processes suitable for our clients’ many requirements.
Bill is also the team lead for our Business Development and Partner programs that have been instrumental in creating profitable relationships with many of our clients’ outsourced transportation, repair and logistics service vendors.
EVP Sales & Marketing
Robert joined OnProcess Technology in June of 2007, bringing with him more than 20 years of management experience in the technology services industry. As a founding member of three technology services companies, he helped lead hyper-growth in those firms throughout the 1990’s to 2006.
At OnProcess, in addition to being a member of the executive team, Robert has responsibility for sales operations, and the development of cross-product sales strategies to expand OnProcess support to new vertical industries driving continued revenue growth and geographic expansion.
Prior to joining OnProcess, Robert was Director of Professional Services, NA for Cognizant Technology Solutions. This assignment was the result of Cognizant acquiring AimNet Solutions, Inc. where Robert was a founding member of the management team, responsible for sales and business development for the technology services company. Prior to AimNet, Robert was the President of Alpine Computer Systems, Inc. a managed services business focused on infrastructure technology.
Robert received a Bachelor of Science degree from Boston College Carroll School of Management with a concentration in marketing. Robert is active in many civic and youth sports organizations and resides in Medway, MA with his wife and three children.
Senior Vice President, Delivery Services
Pamela Roddy joined OnProcess Technology in 2007 as its Vice President of Operations, responsible for Application Development, Information Technology and Contact Center Operations. Prior to joining OnProcess, Pam had 15 years of contact center, customer service and account management responsibility in healthcare and government services industries.
Pam came to OnProcess Technology from MAXIMUS inc. where she served for five years as the Contract Director. In the role of Director she had responsibility for a large government healthcare contract that employed 400 staff to operate its large customer service contact center, process financial transactions and create and distribute marketing and educational materials. Under her direction the contact center earned the Purdue Universities Call Center of Excellence Certification. Prior to joining MAXIMUS Pam spent 15 years in healthcare operations at Fallon Clinic Inc.
She holds a Masters Degree in Business Administration from the University of Colorado, and an undergraduate degree in Occupational Therapy. In addition, she is a Certified Instructor – certified by Development Dimensions in Interactive Management, a Recipient of Women of Distinction Award presented by the Girl Scouts of America, and has been a Guest Lecturer at The College of Call Center Excellence Leadership Training in Boston.
William B. Gerraughty, Jr.
Chief Financial Officer
Bill joined OnProcess Technology in 2012, bringing over two decades of operating and financial experience in both publicly-held and private companies. With experience in both growth and “turn-around” companies, he has raised private and public capital, expanded international operations, managed multiple acquisitions, and successfully sold several technology companies. Bill started his career at PWC (Coopers & Lybrand) and has since helped a variety of companies scale, including Sparta Systems, NMS Communications, Infinium Software and Intellution, Inc. He holds a BS in Accounting from Babson College, an MBA from the Franklin W. Olin Graduate School of Business, and is a CPA in the state of Massachusetts.
Chief Solutions Officer
Bhaskar has more than 15 years of experience in management consulting, IT and outsourcing industry in providing strategic directions, business development and delivery management. He held senior positions with PricewaterhouseCoopers (US), United Parcel Service (US), GE (US) and Genpact (US and India). Bhaskar was the former CEO of BNKe Solutions, a supply chain solutions company and came onboard OnProcess when BNKe was acquired by OnProcess in 2011.
Bhaskar holds an Electronics Engineering degree from Jadavpur University, Calcutta and a Post Graduate in Management from Indian Institute of Management, Bangalore. He has managed complex management consulting and ERP engagements in the US and globally, and has been recognized by Fortune 500 clients for his problem solving and leadership skills. His experience includes incubation, solution development and client acquisition of the Supply Chain Solutions business of United Parcel Service (UPS). Bhaskar has also led numerous complex multi-geography outsourcing engagements across IT, supply chain and financial domains. Bhaskar continues to use his experience of scaling up operations and his deep industry knowledge to work with innovative companies and make them successful in evolving and scaling new products and services.
Chief Research Officer
Dan Gettens, LSSMBB, is Chief Research Officer for OnProcess Technology. Dan is responsible for the definition, development and delivery of OnProcess’ product offerings, including Service Supply Chain Optimization (SSCO), CE360™ and RL360™ solutions. He is leading our initiatives to apply Lean Six Sigma methodologies in developing the next generation of OnProcess products. Dan drives the delivery of Market Research to OnProcess’ clients to provide visibility and actionable insights into the customer experience. Prior to joining OnProcess in 2005, he was Vice President of Global Business for Corporate Software – including Global Accounts, Latin America and Asia Pacific. Dan served as Director of Global Accounts for Digital and Compaq. At Digital, Dan’s responsibilities included management of the Digital Customer Advisory Board, decision support for U.S. Sales, pricing and contracts for global accounts, support for manufacturing and logistics, and development of the Company’s worldwide channels strategy. Dan received a Bachelors degree from Middlebury, and Masters from Yale University and Rensselaer. He completed the Executive Education Program at Babson. Dan has served as a member of the Advisory Board of the Pricing Institute.
Senior Vice President and Site Director, Asia-Pacific
Subhratanu Paul is the Senior Vice President and Site Director for OnProcess’ AsiaPac operations. He brings in service solutions experience in the field of BPO and CRM management. With 18 years of work experience, he specializes in BPO supply chain and lead procurement operations, both in voice and data. Prior to joining OPT, he managed AsiaPac operations for Voice Support Centers with Hewlett Packard BPO from Kuala Lumpur in a capacity of Associate Vice President. Apart from HP, with his other experiences with ACS – Xerox, HSBC and Accenture he has lead and managed Supply Chain, Procurement and Call center related activities, with also a brief stint in hospitality at the beginning of his career with the Quality Inn group of hotels. Subhratanu is a postgraduate in sales and marketing from National Institute of Sales, New Delhi and a double graduate in Hospitality Management and English Honors. He holds certifications from Dale Carnegie and in Lean Six Sigma. When not at work, he loves to spend time with his family or engage in any field sports activity.
Senior Vice President, Technology
Gustavo Estrella joined OnProcess Technology in 2014 as its Senior Vice President of Technology, responsible for Application Development, Information Technology and Product Management functions globally. Prior to joining OnProcess, Gustavo had over 25 years of experience designing, implementing and managing mission critical architectures and organizations at global service providers.
Gustavo came to OnProcess Technology from Cognizant Technology Solutions, where he was responsible for the design, implementation and operation of a global organization to provide a scalable technology platform and services to the IT Services business unit. Prior to Cognizant, Gustavo led a team at AimNet Solutions which created and managed a SaaS integrated management system that encompassed entitlements, provisioning, asset management, trouble management, alarming, reporting and billing.
Gustavo holds a Bachelors of Science Degree from DeVry University. He lives in Uxbridge, MA with his wife and two sons.
Dr. Ashok K. Routh
Chief Information Officer, Asia
Dr. Ashok K Routh is the Chief Information Officer of OnProcess Technology India. He is responsible for the strategic and day-to-day technology solutions for supporting services that the Company provides to its clients. Ashok joined BNKe Solutions, which was subsequently taken over by OnProcess Technology, at its inception in 2001 and has actively contributed to the setting up of the technical infrastructure of the company.
He started his career as a Lecturer at the Department of Electronics and Electrical Communication Engineering of the Indian Institute Technology (IIT), Kharagpur – a premier technical institution of India. After a tenure of about 3 years at IIT, he joined Webel Electronic Communication Systems (WECS) Limited – a government of West Bengal Undertaking. In the 14 years he spent with this company, Ashok rose from a Project Engineer to its Executive Head. During his tenure at WECS, Ashok worked on the design, development and implementation of projects in the areas of value added systems for the public telecommunication network, wide area networking, real-time embedded systems and e-governance.
Ashok has a Ph.D. in Telecommunications from the Leningrad Electrical Engineering Institute of Communications, Russia. While pursuing Ph.D., he worked in a number of industry sponsored R&D projects dedicated to optimum design of line-of-sight microwave communication links, which was also the topic of his thesis.
Vice President, Information Systems
Jason Clifford joined OnProcess Technology in 2010 as its Vice President of Information Systems, responsible for Software Development and Data Operations. Jason has 20 years of experience including information technology management, software architecture, database development, and electro-optical manufacturing.
Jason came to OnProcess Technology from Sentient Flight Group where he served for six years as the Director of Information Technology. In the role of Director he was responsible for supporting applications and infrastructure that operated a 24/7 contact center, global sales and marketing team, and financial planning and analysis. Jason has also held positions as a software architect, QA manager and manufacturing engineer.
He holds a Masters Degree in Software Engineering from Brandeis University and an undergraduate degree in Electrical Engineering from the University of Massachusetts. Jason is active in youth soccer in his hometown of Marshfield, MA where he resides with his wife and two children, and also enjoys playing music in his free time.
Vice President, Global Human Resources
Rick Lunetta serves as the Vice President of Global Human Resources for OnProcess Technology and is responsible for the overall direction of human resources and human resource planning, employment, training, compensation, benefits, organizational development and employee relations. Rick has practiced in the field of Human Resources for over 20 years. Prior to joining OnProcess Technology in 2006, he held a number of senior level HR positions in the fields of financial services and health care where he built both regional and national HR infrastructures. He holds a Bachelors of Arts in Philosophy, a Masters in Theology and a Masters in Human Resources Management and Development. Rick is well respected within the human resource community as a concerned and active human resource professional, consultant and board member through volunteer and work-related initiatives. Rick serves on Needham’s Personnel Board and a number of ad hoc project committees. He resides in Needham, MA with his wife and their two children.
Vice President, Solutions Engineering
Karen joined OnProcess Technology in 2001 and currently serves as Vice President of Solutions Engineering. She leads a team of Solutions Engineers who work closely with existing and prospective Clients across the globe to understand their business challenges and architect solutions designed to optimize the client’s service supply chain. Her team stays apprised of industry trends and works to ensure that OnProcess solutions evolve to meet changing client requirements. In addition, Karen is responsible for Product and Compliance Management. Previous to her current role, Karen has held several roles at OnProcess, including Business Operations Manager, Sr. Director of Client Services and Vice President of Client Services. Karen has over 20 years of experience in solutions development, account management, customer service, project and compliance management. She resides in Norton, Massachusetts with her husband and four children.
Vice President, Sales & Consulting Services, Asia-Pacific
Shiven leads OnProcess’ Asia-Pacific sales, solutions and partner relationships. Shivendra has a Bachelor degree in Commerce and is an MBA in Finance & Marketing. He has over 18 years of experience of working with some of the largest corporations in Asia.
Shivendra applies his deep understanding of finance while providing client solutions. With his ability to work with large teams from diverse backgrounds, Shivendra has managed a number of strategic multi-country engagements with large corporations in Asia. Shivendra is well known in the industry for his in-depth understanding of Sourcing & Procurement solutions. During the last decade with Ariba, Shivendra advised leading companies in the Pharmaceutical, FMCG, Auto, Oil & Gas, Steel, Paper and Financial Services industry in delivering tangible benefits on a sustainable basis.
Scott J. Nathan, Esq.
Scott has been outside general counsel for OnProcess since the company was founded in 1998, assisting with a variety of corporate, employment and intellectual property issues. Scott also maintains an independent law practice that includes matters of intellectual property and technology, computer fraud and abuse, environmental and insurance coverage. Scott is the co-author of “The Legal Framework for Protecting Intellectual Property,” which appears as Chapter 12 of “The Computer Security Handbook” (4th ed.), and “The Fundamentals of Intellectual Property Law,” which appears as Chapter 11 of “The Computer Security Handbook” (5th ed.). He has written and spoken extensively about such issues as online privacy, cyberspace jurisdiction and the legal issues surrounding the use of open source software. Scott is admitted to practice before the United States Supreme Court, the United States Court of Appeals for the First Circuit, the Federal District Court for the District of Massachusetts and the Courts of the Commonwealth of Massachusetts. He is a member of the American Bar Association’s Litigation and Computer Litigation Committees.
Scott is responsible for developing new business and managing and servicing existing accounts in the Broadband/Cable industry for OnProcess. Since joining OnProcess in 2000, Scott has also been instrumental in applying OnProcess’ unique methodology to a wide range of industries, including Healthcare, Technology, Services and Cable. His initiatives have helped OnProcess expand its offering in customized asset retrieval as well as introduce new offerings that help OnProcess clients manage product installations, increase their service / product utilization and enhance the customer experience. Prior to joining OnProcess, Scott worked as a financial analyst as well as an entrepreneur, managing and owning his own business. Scott received his Bachelor’s degree from Lehigh University with a concentration in Finance.
Chief Executive OfficerRead Bio
Executive Vice President, Business DevelopmentRead Bio
EVP Sales & MarketingRead Bio
Senior Vice President, Delivery ServicesRead Bio
William B. Gerraughty, Jr.
Chief Financial OfficerRead Bio
Chief Solutions OfficerRead Bio
Chief Research OfficerRead Bio
Senior Vice President and Site Director, Asia-PacificRead Bio
Senior Vice President, TechnologyRead Bio
Dr. Ashok K. Routh
Chief Information Officer, AsiaRead Bio
Vice President, Information SystemsRead Bio
Vice President, Global Human ResourcesRead Bio
Vice President, Solutions EngineeringRead Bio
Vice President, Sales & Consulting Services, Asia-PacificRead Bio
Scott J. Nathan, Esq.
General CounselRead Bio
Vice PresidentRead Bio