Industry focused solutions

Solutions Tailored to Your Industry

OnProcess is known for our deep domain expertise across key markets, including technology, broadband, medical, logistics, manufacturing and mobile. The knowledge we’ve acquired during the past two decades has enabled us to develop comprehensive industry-specific services that help clients save many millions of dollars annually, reap significant revenue gains and dramatically improve the post-sales customer experience.

To see how we help companies in your industry, click below.

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Broadband

Broadband MSOs are under tremendous pressure to deliver new value-add services and compelling programming—the faster, the better. In the face of increased M&A activities and growing competition, they’re also challenged with reducing overall costs and customer churn and improving the customer experience.

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Technology

Infrastructure technology OEMs operate under thin margins. They’re under tremendous pressure to reduce costs, but need to do so without impeding customer service. In fact, to better compete, these manufacturers of computers, peripherals, storage and networking hardware continuously strive to improve the customer experience.

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Medical

Medical equipment provides the visibility, intelligence and, often, automation needed to effectively diagnose, prevent and treat patient conditions. Interestingly, some of the biggest challenges facing medical equipment providers—high costs, lost revenue and low customer satisfaction—stem from a lack of these same capabilities in their post-sales operations.

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Logistics

Moving freight across the US is a tremendously complex business. Success depends on many factors beyond your control, from bad weather that causes you to miss delivery windows, to fluctuating oil and gas prices that drive up costs, to carrier capacity shortages that leave you scrambling.

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Manufacturing

Your enterprise’s service operations touch many internal functions, each with its own metrics, teams, systems & reporting. As a result, there is no holistic view of a service event from beginning to end, and often numerous areas of waste, leakage and excess cost.

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Mobile

Mobile carriers and device manufacturers are struggling to differentiate in a market that has become increasingly commoditized. With carriers forced to compete on pricing and promotions, margins are getting thinner, customer confusion and service costs are rising, and more customers are defecting.

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