Press Coverage – OnProcess in the News
Learn about OnProcess in some of the many business and supply chain publications and blogs covering supply chain today.
If you’re a member of the press and would like to contact us, please email Janice@bedsoleandcompany.com.
Making the Case for Outsourced Services in Post-Sale Supply Chain (SSC)September 7, 2017Read More >>
Improving after-sales service is essential, but getting your arms around how to achieve that is the hard part. With a high-performing SSC your organization can take out costs in spare parts inventory, spare parts logistics, and recovery of repairable assets–all while improving customer satisfaction.
Dynamic Duo: How Data & Visibility Prevent Warranty Fraud, Mitigate LossesAugust 7, 2017Read More >>
Warranty fraud seems to be a fact of life. If your business is like many electronics companies, you’ve had plenty of customers avoid service charges by having faulty products repaired at no cost without active warranties. You’ve had them obtain products for free by claiming, and sometimes re-selling, replacement parts/products without returning broken ones. So, it shouldn’t be a surprise that fraudulent warranty claims regularly cause businesses to lose about five percent of their annual revenue and account for up to 15% of their warranty costs.
New Asset Recovery Benchmarks Drive Supply Chain Optimization Sky-HighJune 27, 2017Read More >>
Are you confident your company is achieving the best possible asset recovery results? Do you know whether your return rate could go a few points higher? Or how feasible it would be to slash five, 10 or even 20 percent off your days of inventory?
If not, you’re not alone. Most businesses don’t know what’s truly achievable for companies of their kind. As a result, most asset recovery goals are guesstimates. Often, they’re not aggressive enough, which means companies are leaving a lot of money on the table and dissatisfied customers in their wake.
To reach true asset recovery potential, you need industry-appropriate, well-vetted benchmarks that you can measure against, aspire to, and then, with the right plans and best practices, attain.
OnProcess On Digitizing The Post-Sale Supply ChainMay 5, 2017Read More >>
The problem in the (service supply chain) space when it comes to digital transformation is similar to those seen in other industries and processes heavily reliant on legacy systems. The challenge becomes how to go about accessing, compiling and making meaningful large, disparate sets of raw data.
Mike Wooden, CEO of managed supply chain operations services provider OnProcess, knows this problem well.
OnProcess Technology Wins ‘2016 Best in Biz’ Awards for CEO and Marketing Exec of the YearDecember 5, 2016Read More >>
OnProcess Technology has won multiple ‘Best in Biz 2016’ awards. The company’s CEO, Mike Wooden, and its VP of Marketing, Candyce Plante, have been named bronze winner for the Exec of the Year and silver winner for Marketing Exec of the Year, respectively. Both Wooden and Plante joined OnProcess in 2015 to help the company expand market share and cement its reputation as the leading provider of managed services for complex, global post-sale supply chains
IoT Can Drive Big Savings in the Post-Sales Supply ChainNovember 7, 2016Read More >>
The internet of things can unleash cost savings, service improvements, and better customer experiences — but ensuring collection of good-quality data comes first.
Gartner Recognizes OnProcess in Eight Supply Chain Hype Cycle and Market Guide ReportsOctober 28, 2016Read More >>
Businesses that rely on Gartner’s Hype Cycle and Market Guide reports for insights into critical supply chain technology and services trends will find OnProcess well-represented over the past two years.
OnProcess employees ‘make a difference’ with supplies for TogusSeptember 27, 2016Read More >>
Employees of OnProcess Technology, a relatively young company in Belfast (2015), already have found a way to make a difference. They recently collected and donated more than 1,700 items to the local Veterans of Foreign Wars post for use by veterans at Togus VA Medical Center in Augusta.
Article: How IoT data boosts post-sale supply chain profitsSeptember 12, 2016Read More >>
The IoT tsunami is creating a huge opportunity to streamline and drive waste out of a costly and largely inefficient post-sale supply chain. However, most organizations are at a loss when it comes to using IoT data to solve these challenges.
Article in Tech Target
Five Keys to More Profitable DeliveriesSeptember 12, 2016Read More >>
Product uptime is the Holy Grail. But for providers of home medical equipment, it’s also expensive to ensure, with costly skilled field workers required to maintain these machines. And now, with customers demanding higher service levels and more competitively priced service contracts, it’s getting much harder to cost-effectively manage, especially when you consider that a good chunk of field workers’ time—as much as 25%—is spent, or you could say, wasted, on administrative tasks that don’t actually require their expertise.
OnProcess Technology: Driving Digital Transformation of the Post-Sale Supply ChainSeptember 7, 2016Read More >>
OnProcess Technology today announced it has been named one of CIOReview’s “20 Most Promising Supply Chain Solution Providers” for the second consecutive year. OnProcess was recognized for being the only managed services provider specializing in the post-sale supply chain and leveraging powerful predictive analysts and real-time visibility technology to improve clients’ profitability, efficiencies and customer satisfaction.
How IoT Data Can Cut Machine Part Safety StockAugust 2, 2016Read More >>
A Supply Chain Management (SCM) master’s program thesis research project carried out in collaboration with managed services provider OnProcess Technology, headquartered in Ashland, MA, found that by using Internet of Things (IoT) data to predict machine failures, companies can reduce spare part inventory volumes and improve their ability to meet service quality levels.
Supply Chain Analytics Trends: The Internet of Things and MoreJuly 14, 2016Read More >>
Researchers at MIT, in conjunction with OnProcess Technology, developed a framework by which organizations can use data collected in real time from products equipped with IoT devices to more accurately predict failures.
This allows them to more precisely gauge how many spare parts they need to stock.
[session] Analyzing IoT Data By @OnProcess | @ThingsExpo #IoT #M2M #API #BigDataJuly 12, 2016Read More >>
In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, will discuss recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model for spare parts forecasting and inventory planning using connected-product failure predictability. He’ll show how, by analyzing IoT data, you can slash both costly inventory stock and stock-outs, and meet heightened customer expectations for repairs and uptime.
IoT Machine Failure Analyses Reduces Average Inventory & Boosts Service LevelsJune 16, 2016Read More >>
OnProcess Technology, a global pioneer in service supply chain management and optimization, announced results of a joint research project with the Massachusetts Institute of Technology (MIT) Supply Chain Management (SCM) Program, which found that by using Internet of Things (IoT) data to predict machine failures, companies can reduce costly inventory stock while improving their ability to meet service levels.
Ashland firm predicts machine failures using web dataJune 15, 2016Read More >>
Companies who use Internet of things data to predict machine failures can cut costs by reducing inventory stock and improving their ability to meet service levels, according to the results of a research project between Ashland-based OnProcess Technology and the Massachusetts Institute of Technology.
Why the CFO Cares about Post-Sales ServiceApril 21, 2016Read More >>
Realizing opportunities for lower costs and higher revenues In this study of the importance of companies’ post-sales service processes, finance executives comment on the importance of excellence in post-sales service both to bolster the bottom line and to support business growth. Three out of four agree that their companies need to improve in this area. […]
Parks Associates Research Addresses Tech Support Opportunities in the Internet of ThingsMarch 30, 2016Read More >>
Arrayent, Asurion, OnProcess Technology, ROC-Connect, and Support.com to Discuss Smart Home Market at 20th-Annual CONNECTIONS™ Conference
…”One of the biggest challenges facing connected product providers is the high percentage of consumers who either never end up setting up their products or return them soon after installation because they didn’t meet expectations. There are a number of steps providers can take to combat this, but they require taking a much more comprehensive, proactive, and analytical approach to customer service,” said Karen Kosh, VP Broadband and Mobility Business, OnProcess Technology.
Navigating the Uncertain New World of Outcome-Based OutsourcingMarch 14, 2016Read More >>
The days of paying supply chain outsourcers by number of FTEs are on their way out. In that purely cost-based model, the OEM’s interests – keeping hours low to contain costs – are inherently pitted against their managed service provider’s – putting more FTEs on a project to maximise revenue. Instead, OEMs are now exploring outcome-based models, where sellers become partners who share the risks and rewards of achieving their goals.
Listen to Your Product & Boost Supply Chain ProfitabilityMarch 1, 2016Read More >>
If your products could tell you how to save millions of dollars in the costly post-sale supply chain, would you listen? Well, they can. The products your customers are using have been speaking for years via machine log files, pointing to issues with software, infrastructure capacity, configuration, hardware, and more—all of which cause high support-related costs. But for the most part, this talk has fallen on deaf ears.
200 Belfast Employees Receive Free Training Through EMCCFebruary 3, 2016Read More >>
OnProcess Technology set up operations in Belfast last May and has hired nearly 200 Mainers.
Those employees will now be receiving training and education at no cost thanks to the company’s partnership with Eastern Maine Community College and Maine Quality Centers.
How to Stop Leaking Millions of Dollars in Your Reverse Logistics Supply ChainJanuary 11, 2016Read More >>
Imagine asking a quarterback to run a play without looking up to check out the defense, or buying a used car without taking it for a test drive. Without visibility, all you’re operating on is hope.
10 cool ways tech companies give it up for charityDecember 7, 2015Read More >>
The philanthropic landscape is vast, and finding the right charitable fit for a company takes time. We heard from tech companies – big and small – that have found ways to launch and develop philanthropic programs. Here are some approaches that work for them.
OnProcess Technology: Differentiate on Operational and Service Excellence, Rather than PriceOctober 30, 2015Read More >>
“With product companies, success depends as much on what happens after the sale as it does on the sale itself”, delineates Michael L. Wooden, CEO of OnProcess Technology.”
Glassbeam Inks Partnership With OnProcess Technology to Optimize Service Supply Chain OperationsOctober 28, 2015Read More >>
SANTA CLARA, CA–(Marketwired – Oct 27, 2015) – Glassbeam, Inc., the machine data analytics company, announced today that it has entered into a technology partnership with OnProcess Technology. The partnership entails an integration between respective offerings — with the goal of leveraging machine data analytics to introduce new efficiencies in service supply chains (SSC).
Massachusetts company hires 40 of 80 employees anticipated for Belfast branchSeptember 11, 2015Read More >>
BELFAST — OnProcess Technology, the Massachusetts-based logistics company moving into a wing of Bank of America’s complex on Route 3, is aiming to hire 80 people by the end of October, according to City Manager Joe Slocum.
Five Ways Analytics Can Mine the Gold in Your Post-Sales Supply ChainAugust 24, 2015Read More >>
Using real-world examples, Mr. Gettens shows how analytics can help companies save millions of dollars annually, reap significant revenue gains and improve the customer experience to such an extent that they can differentiate on operational and service excellence, rather than price.
Analytics-Based Managed Services Improve Product Companies’ Post-Sales Supply ChainAugust 3, 2015Read More >>
A question and answer session by CEOCFO Magazine with OnProcess CEO Mike Wooden. A great overview of why OnProcess is the provider of choice for many of the world’s leading companies.
Analytics-Driven Services Reduce Dispatch Costs by $21.5MJuly 31, 2015Read More >>
OnProcess used advanced analytics to evaluate the client’s global parts and labor dispatch operations. It automated 80% of the process and custom-developed a tool connecting the client’s CRM and ERP systems, transportation and 3PL providers, and provided all-inclusive data view on single screen.
OnProcess Technology Names Michael Wooden CEO of Leading Supply Chain CompanyJune 25, 2015Read More >>
OnProcess Technology, a global pioneer in service supply chain management (SCM) and optimization, today announced that Michael Wooden has joined the company as CEO.
Leveraging Integrated Supply Chain Management Solutions, by Gustavo Estrella, SVP of Technology at OnProcessJune 1, 2015Read More >>
OnProcess Technology specializes in providing managed services for companies with complex, global post-sales supply chains.
Introducing the SDCE100 for 2015May 22, 2015Read More >>
Supply & Demand Chain Executive Magazine, the executive’s user manual for successful supply and demand chain transformation, this week announced its 13th annual listing of the Supply & Demand Chain Executive 100, highlighting 100 Great Supply Chain Projects.
Maine Senate President Says Tech Company Expansion Great News for Waldo CountyMay 19, 2015Read More >>
Maine Senate President Michael Thibodeau (R-Waldo) said today that OnProcess Technology’s plan to expand in the City of Belfast and potentially hire hundreds of workers is great economic news for the entire region.
Massachusetts logistics company to open offices in BelfastMay 19, 2015Read More >>
A Boston-area logistics company has officially announced plans to open a branch in Belfast.
New tech company coming to Belfast, may bring up to 350 new jobsMay 19, 2015Read More >>
OnProcess Technology, a Massachusetts-based company that helps manage service supply chains for industries, is planning to immediately hire employees for its new Belfast service delivery center. The company will settle into one of the office buildings built in the 1990s for former midcoast credit card giant MBNA.
Massachusetts-based technology company is expanding to BelfastMay 19, 2015Read More >>
OnProcess Technology will soon be occupying a vacant building on the old MBNA campus off of Route 3, a space that also houses two of Belfast’s largest employers, Athenahealth Network and Bank of America.
Massachusetts tech company plans to open Maine office, hire 50 peopleMay 18, 2015Read More >>
A Massachusetts technology company announced Monday that it plans to expand into Maine and create 50 jobs, and that the total could eventually grow to 300.
Collins, King Welcome OnProcess Technology to MaineMay 18, 2015Read More >>
Today, U.S. Senators Susan Collins and Angus King released the following statement welcoming OnProcess Technology, a supply chain logistics and supply chain optimization company, to Maine.
Governor LePage Congratulates OnProcess Technology on Expansion in BelfastMay 18, 2015Read More >>
As many as 350 new jobs could soon be heading to Maine’s midcoast region. Massachusetts-based OnProcess Technology today announced an expansion of its North America footprint. The global pioneer in service supply chain management and optimization will open a service delivery center in Belfast.
OnProcess Technology expands partnership with AribaMarch 25, 2015Read More >>
OnProcess Technology, an Ashland company specializing in service supply chain management, has extended its partnership with Ariba in North America, the company announced Wednesday.
Massachusetts company eyes Belfast for potential office spaceJanuary 26, 2015Read More >>
A Massachusetts-based company is seeking grant money as it eyes the city as a possible new location for its business.
In Managing Its Service Supply Chain, Nutanix Doesn’t Think SmallAugust 8, 2014Read More >>
Anticipating dramatic growth in its business, the 2009 high-tech start-up acquired an optimization tool that could easily scale up in the years ahead – yet deliver a full range of services in the meantime.