ONPROCESS BLOG
  • OnProcess Technology

    Insights from Field Service USA: Data Analytics are Key, But Getting the Most from Them is Hard

    by Jim Flinton - leave a comment
    May 9, 2017

    OnProcess recently attended Field Service USA, where we had many discussions about how to improve service and support using the latest technologies and best practices. Some of the most illuminating conversations happened during the roundtables we chaired on “Digital Business Transformation: Leveraging Analytics to Optimize the Field Service Event.” The roundtable participants came from manufacturers […]

  • Outcome-based pricing models

    Why and How MSOs can Adopt Outcome-based Pricing Models

    by Karen Kosh - leave a comment
    May 5, 2017

    If you’ve been hearing about outcome-based pricing lately, it’s for a very good reason. If not, you may want to pay special attention because outcome-based pricing is a transformative model. One that puts managed service providers and their MSO clients on the same page when it comes to goals and accountability.

  • OnProcess Technology

    Field Service Medical 2017: Roundtables Reveal Common Obstacles to Data-Driven Customer Experience Improvements

    by Michael Prokopis - leave a comment
    March 27, 2017

    OnProcess recently chaired several roundtables at Field Service Medical 2017 called, “Prove It: Use Data to Align Customer Expectations with the Way You Do Business.” Thanks to all our great participants, we had lively and very illuminating discussions about how companies are collecting, using and benefiting from customer data, and the obstacles they’ve faced.

  • OnProcess Technology

    Tips for Addressing the Latest Field Service Management Challenges

    by Jeff Larson - leave a comment
    January 5, 2017

    by Jeff Larson, Director, Account Management, OnProcess Technology Field Service Management pros are facing some pretty substantial challenges thanks to skyrocketing consumer expectations and a delivery ecosystem that is fragmented and largely opaque. If they’re not properly addressed, they could put a significant dent in your business. Here’s a quick look at the challenges we’re […]

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OnProcess Technology

Insights from Field Service USA: Data Analytics are Key, But Getting the Most from Them is Hard

OnProcess recently attended Field Service USA, where we had many discussions about how to improve service and support using the latest technologies and best practices. Some of the most illuminating conversations happened during the roundtables we chaired on “Digital Business Transformation: Leveraging Analytics to Optimize the Field Service Event.” The roundtable participants came from manufacturers […]

Outcome-based pricing models

Why and How MSOs can Adopt Outcome-based Pricing Models

If you’ve been hearing about outcome-based pricing lately, it’s for a very good reason. If not, you may want to pay special attention because outcome-based pricing is a transformative model. One that puts managed service providers and their MSO clients on the same page when it comes to goals and accountability.

OnProcess Technology

Field Service Medical 2017: Roundtables Reveal Common Obstacles to Data-Driven Customer Experience Improvements

OnProcess recently chaired several roundtables at Field Service Medical 2017 called, “Prove It: Use Data to Align Customer Expectations with the Way You Do Business.” Thanks to all our great participants, we had lively and very illuminating discussions about how companies are collecting, using and benefiting from customer data, and the obstacles they’ve faced.

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OnProcess Technology Awarded CIOReview “20 Most Promising Supply Chain Solution Providers 2016” Ranking

OnProcess Technology Awarded CIOReview “20 Most Promising Supply Chain Solution Providers 2016” Ranking

OnProcess Technology has been named one of CIOReview’s “20 Most Promising Supply Chain Solution Providers” for the second consecutive year. OnProcess was recognized for being the only managed services provider specializing in the post-sale supply chain and leveraging powerful predictive analysts and real-time visibility technology to improve clients’ profitability, efficiencies and customer satisfaction.

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Insights for Using IoT Data to Improve Your Post-Sale Supply Chain

Insights for Using IoT Data to Improve Your Post-Sale Supply Chain

You may not have thought of it this way, but your connected products are talking to you. Through their log files, they tell you every day how to improve your business. We call this Voice of Product, and it provides essential information about what’s happening with each product in the field, pinpointing current and potential issues with software, infrastructure capacity, configuration, hardware and more.

On its own Voice of Product has limited value. But, when analyzed alongside other critical post-sale supply chain data—including Voice of the Customer, Voice of the Process, real-time and historical operational data—VoP can have a significant impact on your ability to predict machine failures so you’re better equipped to handle, and even avert, issues; shift from reactive to proactive modes across traditionally fragmented post-sale supply chain functions; and improve overall supply chain health and outcomes.

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MIT – OnProcess Research Project: Turning IoT into Service Supply Chain Business Value

MIT – OnProcess Research Project: Turning IoT into Service Supply Chain Business Value

Through joint research with OnProcess Technology, Massachusetts Institute of Technology (MIT) recently developed a new model for spare parts forecasting and inventory planning that incorporates machine failure predictability into the equation as part of a student thesis project titled “The Impact of Installed Base and Machine Failure Prediction on Spare Parts Forecasting and Inventory Planning”.

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