- Our Company
OEMs and Retailers utilizing Field Service Organizations, remote technicians and servicing resellers have complex Service Quality and Asset Retrieval management issues. With OnProcess Technology's RL360™ FE/Channel Management services and CE360™ Field Service Management Services, those companies achieve unprecedented visibility into, and control of, their customer service experience as well as inventories and returns from those channels -- enabling higher returns rates and velocities.
OnProcess supports Advanced Exchange, end-of-life, swaps, sales inventories, sales demos, overstocks and truck stock.
Our deep subject matter expertise, combined with superior data management, analysis and reporting, enables a rapid and positive impact on your channel service supply chain:
OnProcess Technology provides end-to-end managed services for Post-Service Assessment and Remediation, enabling you to identify, understand and improve problem areas in your delivered customer service.
OnProcess can even provide detailed, clear reporting on Service performance, from the individual up to any departmental, regional or managerial roll-up level. See at a glance your entire field service performance on any number of metrics that are important to you.
OnProcess quantifies the performance of your service technicians using our Service Performance methodology. We conduct one-on-one interviews with your customers immediately after they receive service. We measure how well your service technicians’ meet your standards, including wait time, response times to emails and phone calls, on-time problem resolutions, on-schedule appointments, and on-time follow-up — maximizing performance.
OnProcess can help you: