- Our Company
With the increase in development and use of more complex consumer devices, including digital entertainment systems, smartphones, internet-capable stand-alone devices and the like, there is an increasing danger of remorse returns due to frustration with a complex installation, or lack of understanding of the operation or feature set of the complex device.
Studies have shown, and our experience confirms, that a high percentage of these "no trouble found" returns can be reduced if a proactive outreach occurs within 24 hours of purchase.
OnProcess Technology's CE360™ Remorse Returns Management services provide a comprehensive, focused approach to retailers to address and improve their remorse returns outcomes. OnProcess will:
With CE360™ Remorse Returns Management, your customers will have a more positive initial experience with your product and/or service; reducing buyer's remorse-related returns, and keeping satisfaction high. OnProcess provides you with: