Retail/Consumer Electronics
CE360™ Remorse Returns Reduction
Significantly Cut "No Trouble Found" Returns
Measurably Improve Customer Satisfaction While Reducing Avoidable Costs
With the increase in development and use of more complex consumer devices, including digital entertainment systems, smartphones, internet-capable stand-alone devices and the like, there is an increasing danger of remorse returns due to frustration with a complex installation, or lack of understanding of the operation or feature set of the complex device.
Studies have shown, and our experience confirms, that a high percentage of these "no trouble found" returns can be reduced if a proactive outreach occurs within 24 hours of purchase.
OnProcess Technology's CE360™ Remorse Returns Management services provide a comprehensive, focused approach to retailers to address and improve their remorse returns outcomes. OnProcess will:
- Welcome and assist customers with activation and/or installation of services
- Educate customers on product/service capabilities and usage
- Capture Net Recommender scores to measure perceived benefit of offering
- Enable troubleshooting and continuous learning & improvement for the retailer
Benefits
With CE360™ Remorse Returns Management, your customers will have a more positive initial experience with your product and/or service; reducing buyer's remorse-related returns, and keeping satisfaction high. OnProcess provides you with:
- Data-driven, actionable insights
- Clear, actionable reporting
- Faster time to implementation
- Proactive troubleshooting/problem resolution
- Measurable impact on customer satisfaction
