Retail/Consumer Electronics
Warranty Extension Services
Drive Incremental Revenues Through Warranty Renewals and Upgrades
Leverage Customer Satisfaction After a Successful Service Event
Drive new and/or incremental revenue from warranty renewals and upgrades with OnProcess Technology's proactive Warranty Extension Services.
Whether combined with a successful CE360™ Post-Service interaction or on a stand alone basis, OnProcess helps clients manage the entire Warranty Extension process, including proactive communication with the customer to check current warranty status and offer the opportunity to upgrade or extend your valuable service.
By successfully implementing a warranty extension program either after a successful service event or in anticipation of warranty expiration, the customer experience is significantly enhanced; reinforcing loyalty and retention and providing the opportunity for a warranty renewal and upgrade at an optimal moment in the customer relationship.
Benefits
Through our advanced exchange management methodology and asset retrieval processes and services, OnProcess can help you:
- Differentiate from competitors based on service quality
- Drive warranty renewal and upgrade revenues
- Extend average customer lifetime values
