Wireless
RL360™ Advanced Exchange Management Services
Enable Higher Customer Satisfaction While Lowering Costs
Recover More Service Inventory Faster, Increase Repair Inventory Turns, Lower Cap Ex
For most Wireless companies, the returns process is not a core competency. As a result, slow returns, lack of visibility into the status of returns and service inventories, and high (or unnecessary) non-returns charges all serve to drive high CapEx costs, fewer turns of repair inventories, and ultimately lead to dissatisfaction and defection by customers.
By implementing the OnProcess advanced methodology and custom-designed asset retrieval program, our clients recover more service inventory at a faster rate, gain visibility to as close to 100% as possible of inbound and outbound parts in the returns cycle, and identify potential customer issues earlier in the returns cycle, before they become major problems. This maximizes the use of company inventories, reduces service costs, and ultimately leads to increased customer satisfaction.
A successful Advanced Exchange warranty program can differentiate your offering from competitors' -- based on service, not pricing -- improving retention and reducing defection.
OnProcess helps clients manage the entire Advanced Exchange process, including proactive communication with the customer to confirm that they received the new product and resolution of customer problems in sending back the old product.
Benefits
Through our advanced exchange management methodology and asset retrieval processes and services, OnProcess can help you:
- Reduce or avoid costs through:
- Reduced Capital Expenditures on replacement goods
- Reduced Operations Costs
- Reduced Marketing Costs
- Differentiate from competitors based on service quality
- Recover more service parts inventory, more quickly
- Identify potential customer issues earlier in the returns cycle, before they become major problems
- Gain visibility to as close to 100% as possible of inbound and outbound parts in the returns cycle
- Increase profitability through:
- Increased usage (revenue maximization)
- Retention / Average Customer Lifetime Values
- Satisfaction/Loyalty
