Products

"We call OnProcess 'our service organization's secret weapon'"

Wireless

CE360™ Remorse Returns Reduction

Significantly Cut "No Trouble Found" Returns

Measurably Improve Customer Satisfaction While Reducing Avoidable Costs

With the increase in development and use of more complex consumer devices, particularly smartphones and other internet-capable devices, there is an increasing danger of remorse returns due to frustration with an activation, or lack of understanding of the operation or feature set of the complex device.

Studies have shown, and our experience confirms, that a high percentage of these "no trouble found" returns can be reduced if a proactive outreach occurs within 24 hours of purchase.

OnProcess Technology's CE360™ Remorse Returns Management services provide a comprehensive, focused approach to wireless providers and carriers to address and improve their remorse returns outcomes. OnProcess will:

  • Welcome and assist customers with activation and/or installation of services
  • Educate customers on product/service capabilities and usage
  • Capture Net Recommender scores to measure perceived benefit of offering
  • Enable troubleshooting and continuous learning & improvement for the provider

Benefits

With CE360™ Remorse Returns Management, your customers will have a more positive initial experience with your product and/or service; reducing buyer's remorse-related returns, and keeping satisfaction high. OnProcess provides you with:

  • Data-driven, actionable insights
  • Clear, actionable reporting
  • Faster time to implementation
  • Proactive troubleshooting/problem resolution
  • Measurable impact on customer satisfaction

As a result, you'll experience:

  • Reduced Remorse Returns and Related Costs
  • Higher Retention
  • Improved Product/Service Awareness & Utilization
  • Measurably Improved Customer Experience