Management Team

Michael L. Wooden

Chief Executive Officer

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Michael Wooden has been leading, growing and building global enterprise and start-up services businesses for more than two decades. Prior to joining OnProcess Technology, he was Convergys Corporation’s Chief Commercial Officer, where he owned the customer interface and had P&L responsibility across divergent sales channels and marketing functions. Earlier at Xerox, Michael was the SVP of Sales and Marketing for the BPS division, where he headed strategy development, alliances and the creation and expansion of new outsourcing services. Earlier in his career, Michael was VP of Corporate Development at APAC. He also worked as an M&A consultant for technology companies around the world. Michael has a Bachelor’s Degree in Comprehensive Sciences from Ashland University and a Master’s Degree in Engineering Management from Old Dominion University.


Gustavo Estrella

Senior Vice President, Technology

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Gustavo leads OnProcess’ global application development and the information technology functions. He has more than 25 years of experience designing, implementing and managing mission-critical architectures and organizations at service providers. Before OnProcess, Gustavo worked at Cognizant Technology Solutions, where he created a global organization to provide a scalable technology platform and services to the IT Services business unit. Earlier at AimNet Solutions, Gustavo led a team that created and managed a SaaS integrated management system. Gustavo has a B.S. from DeVry University.

William B. Gerraughty, Jr.

Chief Financial Officer

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Bill has more than two decades of operating and financial experience in publicly-held and private organizations.  With expertise in both growth and “turn-around” companies, he has raised private and public capital, expanded international operations, managed multiple acquisitions and successfully sold several technology companies.  Bill started his career at PWC (Coopers & Lybrand) and has since helped a variety of companies scale, including Sparta Systems, NMS Communications, Infinium Software and Intellution.  He holds a BS in Accounting from Babson College, an MBA from the Franklin W. Olin Graduate School of Business, and is a CPA in the state of Massachusetts.

Dan Gettens

Chief Analytics Officer

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Dan Gettens heads OnProcess’ customer market research, which provides OnProcess clients with deep visibility and actionable insights into the customer experience. He also leads the definition, development and delivery of the OnProcess analytics platform that underlies our managed services offerings, including predictive analytics, in-depth Voice of the Customer analytics and initiatives to apply Lean Six Sigma methodologies in developing these methodologies. Prior to OnProcess, Dan was Vice President of Global Business for Corporate Software and Director of Global Accounts for Digital and Compaq. Dan is Lean Six Sigma Master Black Belt Certified, received a Bachelor’s degree from Middlebury College, and Masters from Yale University and Rensselaer Polytechnic Institute. Dan also served on the Advisory Board of the Pricing Institute.
Sarah Hatfield

Sarah Hatfield

VP, Product Management & Client Solutions

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Sarah directs OnProcess’ strategy for products and core service offerings, including the OPTvision℠ platform. She brings more than 15 years of leadership expertise from previous roles in supply chain, product and program management for Comcast, Asurion and ADT. Most recently, her focus has been in new product development for the connected home and IoT spaces. Sarah’s early career includes four years of active duty service with 25th Infantry Division, US Army. She is a veteran of foreign wars, and recipient of multiple service awards, including the Combat Action Badge.

Oliver Lemanski

General Manager, EMEA

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Oliver has extensive experience building and growing international service supply chain businesses. Prior to OnProcess, he held various executive roles at TNT, including Global Head of Service Logistics, where he ran the commercial side of a €150m+ business focused on technology, medical device and industrial markets; and Industry Marketing Director, where he led commercial salesforce and value proposition transformation efforts. Earlier in his career, Oliver set up MGH Consulting’s APAC practice which provided aftermarket strategy and implementation support to clients in the technology and logistics markets. Oliver holds a Degree and Masters from University of Southampton, UK and is an alumnus of IMD Business School in Switzerland.

Rick Lunetta

Senior Vice President, Global Human Resources

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Rick is a seasoned human resources executive with more than 20 years in the field. He leads OnProcess’ global HR strategy, including HR planning, employment, training, compensation, benefits, organizational development and employee relations. Prior to OnProcess, Rick held senior-level HR positions in financial services and health care, where he built both regional and national HR infrastructures. He holds a B.A. in Philosophy, a Masters in Theology and a Masters in Human Resources Management and Development. Rick is well-respected within the human resource community as a concerned and active HR professional, consultant and board member, including serving on Needham’s Personnel Board.


Scott J. Nathan, Esq.

General Counsel

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Scott Nathan has been outside general counsel for OnProcess since its founding, assisting with corporate, contract, employment and intellectual property issues. He also maintains an independent law practice that includes matters of intellectual property and technology, computer fraud and abuse, commercial contracts, environmental and insurance coverage. Scott has written and spoken extensively about such issues as online privacy, intellectual property, cyberspace jurisdiction and legal issues surrounding open source software. He is admitted to practice before the United States Supreme Court, the United States Court of Appeals for the First Circuit, the Federal District Court for the District of Massachusetts and the Courts of the Commonwealth of Massachusetts. He is a member of the American Bar Association’s Litigation and Computer Litigation Committees.

Michael Stann

Executive Vice President, Global Operations

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Michael has more than 20 years of experience leading and growing BPO organizations and global contact centers. His expertise includes inbound and outbound sales, both in customer care and tech support operations. Previously as Managing Director of Xerox Services’ commercial healthcare call centers, where he headed a division of 14,000 representatives who handled 50 million annual customer interactions. Michael’s key to success has been to operationalize strategies to reduce expenses while delivering exceptional customer experiences and greater return for clients.