by Sarah Hatfield | Sep 4, 2019 | Blog, Featured Post
Creating Value Through Process Transformation: Service Operations, Cost to Serve, Customer Experience, & Growth By: Sarah Hatfield VP Product & Marketing, OnProcess What is the difference between market leaders and everyone else? You guessed it: the customer...
by Sarah Hatfield | Sep 28, 2018 | Awards, Blog, Featured Post, Recognition
By Sarah Hatfield VP Product & Marketing, OnProcess Technology For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest...
by Sarah Hatfield | Apr 10, 2018 | Blog, Featured Post
By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are...
