Canada’s Top Wireless Provider Speeds Advance Exchange Returns, Projects $1M Savings in Replacement Costs

Working with OnProcess, Rogers Wireless  is able to accelerate smartphone device returns and decrease non-returns by proactively contacting customers, using technology to integrate disparate systems and streamlining processes.

Said Howard Green, Senior Business Analyst at Rogers, “OnProcess enabled us to be proactive with our customers and smarter about how we manage swap orders. Now that we get more devices back faster, we spend significantly less on replacements.”

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