By Karen Kosh, VP, Broadband & Mobile, OnProcess Technology
The handset marketplace is rapidly changing for wireless/mobile carriers. The days of subsidized handsets are quickly giving way to mobile handset financing and leasing plans – forecasted to be worth $50 billion by 2017. While there’s a lot of good in this for carriers and customers, there’s also a significant amount of risk which, if not mitigated, can have a devastating impact on your bottom line.
Issues of customer confusion, greater financial exposure from fraud and unreturned equipment are already being felt at the carrier level; and are only likely to increase as these new plans grow in popularity.
I’ve just written a new white paper which identifies these risks in greater detail. In it, I’ve also suggested several best practices for mitigating those risks. In our work for mobile carrier clients at OnProcess over the last ten years, we’ve amassed a great deal of both tribal knowledge and experiential data which has put us in a unique position to proactively address the growing challenge of financed and leased handset plans.
I invite you to access the white paper, Handset Financing and Leasing: Best Practices for Mitigating Carrier Risk, by clicking here.