New White Paper for Broadband Operators
OnProcess Technology has released a new White Paper for operators of Broadband & Cable systems. Entitled “Using Advanced Analytics and Innovative Resolution Techniques to Reduce Truck Rolls and Related Support Costs”, the White Paper describes the current situation and related challenges in addressing post-sale service costs, and addresses a potentially breakthrough approach to reducing them.
While some of these concepts were introduced on our blog earlier this year (https://www.onprocess.com/blog/2013/01/23/reducing-truck-rolls-for-msos-using-innovative-proactive-techniques/) the White Paper provides more detail on the problem and our particular approach to these vexing challenges.
Get the White Paper today, and learn more about how OnProcess Technology can help your operation improve customer service levels while reducing costs of providing service.