We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail electronics space. We published a White Paper outlining the problem and our solution which has been very well received to date.
At our recent Client Event in San Jose, CA, client feedback expressed an overwhelming interest in our ability to apply statistical analysis to drive predictive segmentation targeting specific business problems, including the likelihood of:
- renewing warranty contracts
- submitting fraudulent claims
- purchasing service contracts
- successful (or unsuccessful) advanced exchange
- canceling unnecessary service truck rolls
Clearly, applying a more intelligent, efficient solution to address these significant challenges provides unprecedented cost savings, as well as improvements in perceived customer service.
In the coming weeks, we will be elaborating on our current work with clients in some of the other vertical markets we serve to drive transformative change through advanced data analytics.
We invite you to stay tuned! In the meantime, contact us if you would like to learn more about how these methodologies could be applied to your business challenge.