Business Analyst | Bulgaria

Job Overview

Business Analyst – Cisco FACT


Responsibilities and Duties


• Supports business processes and workflow;
• Identifies any associated issues and risks;
• Monitors performance and results;
• Is responsible for addressing performance issues and creating action plans for improvement;
• Oversees database management;
• Performs data and application maintenance updates;
• Escalates database issues and acts as a first POC for escalations;
• Communicates with internal stakeholders and vendors;
• Identifies, escalates data and program specific issues to appropriate level of management;
• Proactively identifies internal and external best practices that will enable improvement of the standard end-to-end process;
• Generates reports and analyses client/vendor reports;
• Consistently meets or exceeds OPT’s key performance standards and quality objectives;
• Other Ad-hoc duties.


• At least 6 months experience in the current team;
• Not in an Active Correction Plan or Process Improvement Plan;
• Fluency in English;
• Very good verbal, written and interpersonal communication skills;
• Experience in relationship management with customers/vendors;
• Ability to perform duties with minimum direction;
• Ability to work in a team environment;
• Ability to receive feedback and handle high pressure situations;
• Continuous attention to detail and quality;
• Very good Excel knowledge – e.g., XLOOKUP, Conditional formatting, Pivot tables, Chart and Dashboard creation;
• Experience with Tableu is an advantage;
• Good presentation skills;
• Great understanding of supply chain E2E process;
• Strong work ethics – capable of handling confidential information.
• Experience with Power BI would be considered an advantage


Education Requirements

High School or equivalent


Experience Requirements

Less than 1 year


About OnProcess

OnProcess is on a mission – to transform and drive the world’s circular service supply chains – for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable ‘circular economy’ processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world – both in the marketplace and in the workplace – is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.