Business Analyst I

Job Overview

The Business Analyst I will support business processes and workflow by identifying any associated issues and risks. The BA I will monitor performance and results while providing relevant analysis. The Business Analyst I will manage the database. This individual will perform data and application maintenance updates and have ownership of processes and individual tasks and responsibilities.

Responsibilities and Duties

• Communicates with internal and external customers
• Acts as POC for customer escalations
• Assesses, and escalates data and program specific issues to appropriate level of
management
• Identifies internal and external best practices that enable improvement of the standard end-
to-end process
• Participates in the preparation of the training materials and delivery of agent trainings
• Generates and analyzes various levels of client reporting
• Consistently meets or exceeds key performance standards and quality objectives
• Reporting actual or suspected security and/or policy violations/breaches to an appropriate
authority
• Other Ad-hoc duties

Qualifications

• 1+ year of experience in Supply chain or business analyst type of role
• Attention to detail and accuracy
• Good analytical and problem-solving skills
• Advanced English in written and spoken form (B2+)
• Strong written, verbal and interpersonal communication skills
• Experience in relationship management with customers/vendors
• Well versed in preparing documentation and using Microsoft Office Suite programs

OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

Education Requirements

Bachelor’s Degree

Experience Requirements

1+ year