Business Analyst – SAM § Fallout and Multiflow team

Job Overview

Performance and Responsibilities:
• Supports business processes and workflow
• Identifies any associated issues and risks
• Monitor performance and results аnd provides relevant analysis
• Is in charge of database management
• Performs data and application maintenance updates
• Taking ownership of processes and individual tasks/responsibilities
• Escalates database issues and acts as a first POC for customer escalations
• Communicates to both internal and external clients
• Identifies, escalates data and program specific issues to appropriate level of management
• Proactively identifies internal and external best practices that will enable improvement of the standard end-to-end process
• Generates and analyzes Tier I & II client reporting
• Drives performance improvements with third party vendors
• Consistently meets or exceeds OPT’s key performance standards and quality objectives
• Other Ad-hoc duties
• Adhering to the Company’s policies, procedures and guidelines pertaining to the protection of Information Asset, as referred to in the User Agreement.
• Reporting actual or suspected security and/or policy violations/breaches to an appropriate authority;


Responsibilities and Duties

• Fluency in English
• Strong analytical thinking
• At least 9 months experience at OnProcess
• Excellent proficiency in working with MS Office and databases
• Continuous attention to detail and quality
• Good understanding of supply chain procedures
• Very good verbal, written and interpersonal communication skills
• Good presentation skills and ability to work with third party vendors
• Ability to perform duties with minimum direction
• Ability to work in a team environment


Education Requirements

High School or equivalent


Experience Requirements

Less than 1 year


About OnProcess

OnProcess is on a mission – to transform and drive the world’s circular service supply chains – for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable ‘circular economy’ processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world – both in the marketplace and in the workplace – is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.