Customer Service Associate

Job Overview

Order Management Coordinator is responsible for resolving problematic cases, related to shipments of replacement parts. Order Management coordinator supports the Company’s processes through professional communication to internal and external stakeholders, on behalf of OnProcess Technology’s Partners. OM Coordinator works in accordance with all quality control standards and initiatives on company level and program specific requirements.

 

Responsibilities and Duties

• Take ownership of problematic spare part orders
• Provide regular updates to the customers on the status of their order
• Review stock availability in various systems and update information according to the internal process
• For service level agreement in jeopardy, follow established escalation rules
• Escalate data or program specific issues to appropriate level of management
• Follow detailed instructions as outlined in Company documents
• Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies

 

Education Requirements

High School or equivalent

 

Experience Requirements

1+ year

  

About OnProcess

OnProcess is on a mission – to transform and drive the world’s circular service supply chains – for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable ‘circular economy’ processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world – both in the marketplace and in the workplace – is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.