Desktop Services Technician

Job Overview

The Desktop Services Technician is a highly motivated individual who can communicate with internal and external users to provide technical assistance and support across a variety of technologies. The Desktop Services Technician will have the ability to communicate complex technical information to non-technical users in an understandable and concise format. The Desktop Services Technician role is best suited for problem solvers who prefer to work in a fast pace positive environment and have a can-do attitude.

This position requires daily (Monday to Friday) in office presence.


Responsibilities and Duties

• Address user tickets regarding hardware, software and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you an issue is resolved.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with users to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.
• Support, manage, optimize and maintain the configuration and installation of the end user equipment.
• Participate in the after-hours rotating on-call list
• Participate in meetings when required supporting any P1 issues including bridge calls when necessary.
• Follow OnProcess technical best practices.

Physical Requirements

· Must be able to operate computer equipment, attend meetings, communicate on calls, exchange information, and identify the needs in order to meet and full the requirements of this position.

OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.


Education Requirements

High School or equivalent


Experience Requirements

2+ years


About OnProcess

OnProcess is on a mission – to transform and drive the world’s circular service supply chains – for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable ‘circular economy’ processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world – both in the marketplace and in the workplace – is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.