United Kingdom

Solutions Engineer

We’re on a bit of a mission at OnProcess. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a new approach towards the ‘circular’ supply chain will drive dramatic sustainability benefits to the world – and we are making all this happen.

About this Position:

The Solutions Engineer supports the pre-sales process through client needs analysis, business process requirement gathering and the design of customized solutions.  She/he partners with Sales, Information Systems and Delivery Services to develop services that meet client expectations.  Additionally, the Solutions Engineer performs ongoing process analysis across  programs to determine best practices, and leverages this knowledge in development of new services and opportunities to expand offerings within current client base.  The Solutions Engineer will apply Sales, Process and Project Management and Lean Six Sigma Methodologies in his/her role to drive results and improvements.

Performance Responsibilities:

    • Provide pre-sales support by working with sales to identify and qualify opportunities and conduct feasibility analysis
    • Provide pre-sales support by conducting needs analysis for new               business opportunities
    • Define program goals and objectives
    • Build program metrics based on client goals
    • Work with client on data files and additional business requirements needed to support program implementation
    • Develop standardized client reporting to reflect program successes and                opportunities
    • Create solutions that addresses client’s needs in terms of Cost, Quality, Delivery and Return on Investment
    • Lead cross-selling and service enhancement activities within existing client base
    • Develop documentation for all opportunities including: needs analysis form, solution presentations, process flows and statements of work
    • Co-ordinate and support medium and large scale RFP (Request for Proposal) and RFQ’s (Request for Quote) including solution design, pricing and formal response/presentations  
    • Coordinate communications during the presales process leading the successful execution of SOW
    • Provide ongoing support to new programs during the implementation phase
    • Make recommendations for innovations and improvements based on analysis of Client needs
    • Interact closely with all departments within the organization across multiple sites
    • Support Current State Assessments


    • 5 years’ experience in Sales, Sales Engineering, Sales, Account Management,  Business Process Development and Improvement and/or Client Services
    • Bachelor’s degree or equivalent work experience
    • Ability to develop and apply expertise across multiple verticals and industries
    • “Can do” attitude, willingness to make things happen and co-ordinate with multiple internal and external stakeholders to achieve goals
    • Ability to work with limited and vague information from time to time and translate it into a feasibility analysis/go no-go business decision 
    • Candidates with a Sales, Sales Operations or client facing background will be preferred
    • Lean Six Sigma Green Belt desired, or required certification within 12 months
    • Process Engineering & Data Analysis
    • Proficient in MS Office Tools – (Specifically PowerPoint, Visio  and Excel)
    • Proficient in Project Management Methodology
    • Excellent Written and Oral Communication
    • High degree of professionalism

Physical & Sensory Requirements:

  • Will perform repeated movements that involve fingers, wrists and hands
  • Constant movement of office machinery such as laptop, printer, paper, folder, headset, etc. 
  • Assessment of neatness and accuracy of work presented at all times
  • Remaining in stationery position often sitting or standing for a prolonged period of time
  • Quiet and limited distraction work from home environment

OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.