India • kolkata

Business Process Re-engineering/Process Excellence(Six Sigma BPO)





Human Resources



The Process Engineer will work with existing OnProcess teams to identify processes and/or functions eligible for improvement. The Process Engineer will then capture key steps, determine SLAs and business rules and build necessary documentation using a provided suite of tools. The Process Engineer will then work with cross functional stakeholders to deploy and measure these improvements.




  • Research, design, and develop processes to optimize productivity and workflow
  • Examine existing processes and suggest improvements
  • Create and develop new procedures and processes
  • Collect data for analysis to uncover areas for improvements and innovation
  • Analyze, evaluate, and test new and existing processes
  • Use process simulation software and tools to determine the best production methods
  • Oversee implementation of new processes and procedures
  • Investigate and troubleshoot any problems that arise with processes, procedures, and operations
  • Document all process changes
  • Clearly communicate ideas and findings to OnProcess clients, senior management and colleagues
  • Assist teams in carrying out implementation of the procedures designed
  • Persuade others—clients or executives—to implement the process modifications and new approaches devised
  • Devise and design metrics and SLA’s to support process improvement changes. Oversee and setup reporting structure
  • Demonstrated competency / expertise as an SME for rolling out new OnProcess Process and Methodologies
  • Demonstrated superior performance in collaborating with Account Managers, Client Engagement Managers, Site Managers and other OnProcess Supervisors to solve their business problems using automation and process improvement tools
  • Demonstrated ability to work in a pre and post-sale environment and engage with future prospects and existing OnProcess customers
  • Travel to client and prospect sites (domestic and international) to conduct current state evaluations of processes followed by gap analysis and process improvement recommendations
  • Leadership in defining, planning, and launching innovative Process Improvement based solutions for internal and external clients






  • Strong logical thinking
  • Basic-moderate UX design skills
  • Experience with workflow design tools (MS Visio or alike)
  • Experience with supply chain operations, inventory controls and management on a global scale
  • Familiarity with OnProcess business processes and model
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to work well independently and with a team
  • Specialized industry-specific training strongly preferred
  • Thorough understanding of scientific and mathematical principles
  • Understanding of and experience in managing supply chain related KPI’s such as On Time Delivery, Hit Rate, Inventory Turns etc.
  • Ability to review, create and baseline process and business metrics and reporting
  • Understanding of financial and Return on Investment models that support global supply chain operations, ability to engineer and extrapolate value to support process improvement recommendations
  • 2-3 years’ experience
  • Bachelor’s degree preferred
  • Lean Six Sigma Certification (Green Belt minimum)
  • Expertise with Lean Tools (DMAIC, 5S, Value Stream Mapping, Poka-Yoke, Ishikawa diagrams, Pareto Charts)
  • Expertise with Data Analysis Tools (R-Programming, MySQL, MongoDB, MS-Excel)
  • Intermediate skills with Software (LINGO, MathCAD, MATLAB, UNISIM, AutoCAD, IOR, MS-Project)








  • Daily operation of various office based equipment: fax machine, telephone & voice mail operating system. Desktop/laptop computer, e-mail system
  • May be required to sit or stand (presentations/meetings) for extended periods of time May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writing
  • 20%-30% Domestic and International Travel
  • Light lifting of paperwork, folders or other general record keeping materials