India

Customer Care Representative(work from office)

Opportunity for Fresher

 

At OnProcess we are inviting your students for 3 months’ fixed term project  with lucrative salary and incentive to gain work experience in an International Service Delivery Center. Please find below the job description for the same

 

About OnProcess Technology

OnProcess supplies technology and services that power the world’s circular service supply chains. Providing managed services and digital transformation expertise that streamlines processes, maximizes customer lifetime value, and improves ‘circular’ sustainability goals, OnProcess is a trusted advisor to many of the world’s leading computer, networking, med-tech, wireless, telecommunications, and IT companies. Established in the year 1998 in Ashland, USA, Over the last 20+ years we’ve worked with some of the largest manufacturers and product owners across healthcare, consumer electronics and networking technology. In that time we’ve orchestrated the planning, delivery and recovery of millions of parts and built relationships with every major logistics partner.

 

 

Duties and Responsibilities

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

 

 

Skills and Eligibility:

  • Should have excellent communication skills in English (Both Verbal and Written)
  • Should be flexible to work in 24×7 rotational shift, predominantly night shift.
  • Ability to listen and active problem-solving skills
  • Good interpersonal skills
  • Ability to handle pressure
  • Flexible to work in night shifts.

 

Apply